Hello Diana,

I would suggest Harrassowitz as vendor for your European and subsequently UK
publications.  It is a German vendor.  They are very reliable and have great
customer service.  I believe they operate in Australia.

Kasia Stasik
Serials and Continuations Unit Supervisor
Library Assistant V
University Library, Acquisitions Department
ph.: (951) 827-2322
fx.:  (951) 827-3720
email: kasia@ucr.edu

-----Original Message-----
From: SERIALST: Serials in Libraries Discussion Forum
[mailto:SERIALST@LIST.UVM.EDU] On Behalf Of Beth Burleigh
Sent: Monday, February 12, 2007 6:48 AM
To: SERIALST@LIST.UVM.EDU
Subject: Re: [SERIALST] Experience using Swets for UK publications

Hi Diana,
We use Ebsco here in the States but I know they have offices all over
Europe. We have very few problems and when we do their customer service
is great.

Hope this helps.

Beth

Beth Burleigh
Acquisitions Specialist
Pennsylvania College of Technology
Madigan Library
One College Ave
Williamsport, PA 17701

(570)320-2400, ext.7454
bburleig@pct.edu

-----Original Message-----
From: SERIALST: Serials in Libraries Discussion Forum
[mailto:SERIALST@LIST.UVM.EDU] On Behalf Of John Richards
Sent: Saturday, February 10, 2007 10:21 PM
To: SERIALST@LIST.UVM.EDU
Subject: [SERIALST] Experience using Swets for UK publications

Dear Serialist,

When Blackwells stopped handling serials some years ago, we transferred
our UK serial titles to Swets. Despite some hiccups in the beginning as
Swets set up their Melbourne, Australia office, Swets did a pretty good
job.
However there have been considerable changes in both organisation and
personnel at Swets in the past 12 months and consequently we have major
supply and customer service problems.

Supply is particularly poor. Despite repeated claims by email and
telephone, missing issues are rarely supplied. The number of titles with
missing issues just keeps growing.

I would welcome some feedback on how other libraries find Swets and also
some comments on alternate good suppliers for UK material.

Looking forward to comments
Diana

Diana Richards
Coordinator, Operations and Acquisitions Collection Services State
Library of New South Wales Macquarie Street SYDNEY NSW 2000 Australia

Ph: 61 2 9273 1753
Fax: 61 2 9273 1246
drichards@sl.nsw.gov.au