Dear Serialist,

When Blackwells stopped handling serials some years ago, we transferred our
UK serial titles to Swets. Despite some hiccups in the beginning as Swets
set up their Melbourne, Australia office, Swets did a pretty good job.
However there have been considerable changes in both organisation and
personnel at Swets in the past 12 months and consequently we have major
supply and customer service problems.

Supply is particularly poor. Despite repeated claims by email and telephone,
missing issues are rarely supplied. The number of titles with missing issues
just keeps growing.

I would welcome some feedback on how other libraries find Swets and also
some comments on alternate good suppliers for UK material.

Looking forward to comments
Diana

Diana Richards
Coordinator, Operations and Acquisitions
Collection Services
State Library of New South Wales
Macquarie Street
SYDNEY NSW 2000
Australia

Ph: 61 2 9273 1753
Fax: 61 2 9273 1246
drichards@sl.nsw.gov.au