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Date:    Wed, 7 Feb 2007 17:06:19 -0500
From:    Ken Siegert <ken.siegert@FANDM.EDU>
Subject: Re: Informaworld

I'd just like to mention a problem that I have noticed since getting
everything set-up in December.  Several times, including just a few
minutes ago, we lost our access to all of our Informaworld titles.
Even though we have IP authentication, the only way to "regain" our
access is to log-in and log out, then everything is fine.  Strange, but
it seems to work.  Maybe it's just us.

--Ken

Hi Ken,
This is EXACTLY the same problem we are having! When I try to access any
of the titles first thing in the day, we have no access. Once I log in,
it's fine the rest of the day. This happens sporadically with other
staff, and fortunately it has not happened with any of our student or
public users. I have also noticed that when I try to access a title
through SFX, it's fine, but not when I access it through the catalog.
The funny thing is that the links are identical!

So far I have sent 3 emails and left 4 voice mails for 2 different reps.
The first time I tried to contact Informaworld was 1/31. I have had no
return contact at all. I have been very disappointed with their customer
service so far.

Good luck to us all!!!
Denise

Denise Gullikson
Library Services Assistant-Senior
Andersen Library
UW-Whitewater
P.O. Box 900
Whitewater, WI 53190
Email: gulliksd@uww.edu
(262)472-5575