Someone from T&F contacted me this morning concerning my email
(below).  They were unaware of this problem, and they asked for more
details.  I was told that my email would be forwarded their tech
people for further investigation.

For anyone else out there, if you are experiencing similar problems,
please contact T&F/Informaworld, so that they realize the problem is
not just isolated.

Thanks,

Ken

On Feb 8, 2007, at 1:10 PM, Hutchens, Chad wrote:

> We had this problem as well.  I didn't try to log-out though.  I
> just phoned our rep again and he had to re-enter our IP ranges.
> Maybe we should all keep an eye on this issue though.
>
>
> -----Original Message-----
> From: SERIALST: Serials in Libraries Discussion Forum on behalf of
> Ken Siegert
> Sent: Wed 2/7/2007 3:06 PM
> To: SERIALST@LIST.UVM.EDU
> Subject: Re: [SERIALST] Informaworld
>
> I'd just like to mention a problem that I have noticed since getting
> everything set-up in December.  Several times, including just a few
> minutes ago, we lost our access to all of our Informaworld titles.
> Even though we have IP authentication, the only way to "regain" our
> access is to log-in and log out, then everything is fine.  Strange,
> but it seems to work.  Maybe it's just us.
>
> --Ken
>
> On Feb 7, 2007, at 1:58 PM, Kemp, Rebecca wrote:
>
>> Has anyone else been having an extremely difficult time getting in
>> touch
>> with Taylor and Francis / Informaworld representatives?  I have been
>> attempting to set up my administrative account correctly since
>> December.
>> I have tried both phone and e-mail.
>>
>>
>>
>> Thanks,
>>
>> Rebecca
>>
>>
>>
>> Rebecca Kemp
>>
>> Serials Supervisor Librarian
>>
>> W.M. Randall Library
>>
>> University of North Carolina Wilmington
>>
>> 601 S. College Rd.
>>
>> Wilmington, NC 28403
>>
>> Phone: (910)962-7220
>>
>> Fax: (910)962-3078
>>
>> kempr@uncw.edu <mailto:kempr@uncw.edu>
>>
>>
>
>
>
> ----------
> Ken Siegert
> Acquisitions Assistant
> Electronic Resources & Periodicals / U.S. Documents
> Shadek-Fackenthal Library
> Franklin & Marshall College
> P.O. Box 3003
> Lancaster, PA  17604-3003
>
> Phone -     (717) 291-4219
> Fax -     (717) 291-4160

----------
Ken Siegert
Acquisitions Assistant
Electronic Resources & Periodicals / U.S. Documents
Shadek-Fackenthal Library
Franklin & Marshall College
P.O. Box 3003
Lancaster, PA  17604-3003

Phone -     (717) 291-4219
Fax -     (717) 291-4160