I also had trouble with this.  I tried activating the account myself at
Informaworld using a login and password that they provided me after a
couple of weeks of trying.  I filled out all the information, but when I
looked at the area that was supposed to show all of our subscriptions,
nothing came up.

I contacted our Ebsco rep and after 3 or 4 rounds of e-mails and phone
calls, she was able to get them to activate the account.  I would say
the whole process took about a month.

I've also noticed yesterday that the links in EJS apparently haven't
been updated by Ebsco yet.

Kelly Smith
Serials and Electronic Resources Librarian
Eastern Kentucky University
kelly.smith2@eku.edu

-----Original Message-----
From: SERIALST: Serials in Libraries Discussion Forum
[mailto:SERIALST@LIST.UVM.EDU] On Behalf Of Kemp, Rebecca
Sent: Wednesday, February 07, 2007 10:59 AM
To: SERIALST@LIST.UVM.EDU
Subject: [SERIALST] Informaworld

Has anyone else been having an extremely difficult time getting in touch
with Taylor and Francis / Informaworld representatives?  I have been
attempting to set up my administrative account correctly since December.
I have tried both phone and e-mail.

Thanks,

Rebecca

Rebecca Kemp
Serials Supervisor Librarian
W.M. Randall Library
University of North Carolina Wilmington
601 S. College Rd.
Wilmington, NC 28403
Phone: (910)962-7220
Fax: (910)962-3078
kempr@uncw.edu <mailto:kempr@uncw.edu>