I contacted our T&F sales rep and he took care of it same day.  He did
say they were having some problems with the migration to the
informaworld platform and that their tech team was pretty much
overloaded.

The regular support email will put your request in a queue.  If you've
got a direct contact name, I'd take that route first.

Chad E. Hutchens
Electronic Resources Librarian
Montana State University Libraries
P.O. Box 173320
Bozeman, MT  59717-3320
(406) 994-4313 phone
(406) 994-2851 fax
chutchens@montana.edu

-----Original Message-----
From: SERIALST: Serials in Libraries Discussion Forum
[mailto:SERIALST@LIST.UVM.EDU] On Behalf Of Kemp, Rebecca
Sent: Wednesday, February 07, 2007 11:59 AM
To: SERIALST@LIST.UVM.EDU
Subject: [SERIALST] Informaworld

Has anyone else been having an extremely difficult time getting in touch
with Taylor and Francis / Informaworld representatives?  I have been
attempting to set up my administrative account correctly since December.
I have tried both phone and e-mail.

Thanks,

Rebecca

Rebecca Kemp

Serials Supervisor Librarian

W.M. Randall Library

University of North Carolina Wilmington

601 S. College Rd.

Wilmington, NC 28403

Phone: (910)962-7220

Fax: (910)962-3078

kempr@uncw.edu <mailto:kempr@uncw.edu>