Hi Angie,

I will just make a couple of final comments via the list, but will be glad to continue privately if you wish.

As to which ones are "fastest", I don't know, but do know that our Serials Department is superb at getting things back in order quickly, usually the same day, once I've verified that a problem is not electronic or internet based (I'm a librarian, but concentrate on geek stuff, and they don't let me touch money or subscriptions, thankfully for all involved).  They do the work and I usually get the credit.

Also agree completely that this is the "bad time of the year" for such things, and always has been (was formerly Asst Dean for TS at two different ARL libraries), and probably always will be.  As to library size, you're several times larger, and much older, in total collections, but our number of serials is about 2/3 of yours, and the vast majority of ours are electronic or electronic and print.  Basically we do NOT duplicate formats, and have changed a great many subscriptions from print to electronic, and continue to do so regularly with almost no objection from faculty or students.

Yes, we're different, but probably more the same than you might expect.  After all, our football team was only one point better than yours on New Years Day.

dan

Lord, I never complain, never ask why, but please don't let my dream run dry
dan@riverofdata.com
Dan Lester, Boise, Idaho, USA

  ----- Original message ----------------------------------------
  From: "Ohler, Lila A." <lohler@ou.edu>
  To: dan@riverofdata.com
  Received: 2/27/2007 8:11:27 AM
  Subject: RE: [SERIALST] Claiming online issues

  >We are no different from any other library in that the first of the year
  >is usually when most loss of access due to order problems or hosting
  >platform changes come up. I believe the latest discussion of problems of
  >this sort on this list was for the Taylor and Francis titles on their
  >new Informaworld platform.

  >But otherwise, for situations when we have to claim access, it can
  >sometimes take repeatedly emailing to the publisher or having our serial
  >vendor repeatedly contact them, or repeatedly checking back to see if
  >the access has been restore.  In the case of the recent Taylor and
  >Francis example, this process has taken almost two months to resolve for
  >some of our titles.  Or at least I'm hoping it is finally resolved, as I
  >see another email from their representative in my inbox!