Hello Colleagues,

Every beginning of the year (about January-March) our library loses access to
several online journals of which we actively subscribe.  We work through a
serials vendor, and they contact the publisher whenever we lose access.  The
reason for lost access may be a  payment discrepancy, license signing need,
IP address question or some kind of incorrect information in the publisher's
record for our subscription.

I know this problem of early-year lost access occurs with many libraries. I
would like to hear your ideas or best practices on how to avoid losing online
access.

Some ideas that I have considered:
--Requesting a letter from each publisher in December verifying that we have
paid for the subscription and that we will have access (we would have our
agent do this, but it is still time-consuming)
--Requesting a refund for each day that we do not have access

Please share your ideas.  I will summarize for the list.

Patty Wood
Boehringer Ingelheim Pharmaceuticals, Inc.