Maybe things have changed but when I worked at law libraries (1990's), I
always went direct to the publisher for either missing pages or missed
releases. They were pretty prompt about sending the replacements.

Allison P. Mays
Acquisitions/Serials Librarian
Millsaps College
1701 N. State Street
Jackson, MS 39210
601-974-1083
maysap@millsaps.edu

-----Original Message-----
From: SERIALST: Serials in Libraries Discussion Forum
[mailto:SERIALST@LIST.UVM.EDU] On Behalf Of Pamela Haley
Sent: Wednesday, August 02, 2006 7:05 AM
To: SERIALST@LIST.UVM.EDU
Subject: [SERIALST] Claims process for missing loose-leaf pages from
serials vendor

One of the problems we are facing with our serials vendor is the
length of time it takes to fill a claim for missing loose-leaf
pages/updates.  Currency is of utmost importance in our
collections.  We had worked out a system with the vendor which
appears to be hit or miss.  Does anyone have a procedure/process they
use with serials vendors for claiming this type of material that works
well?

Thanks for your help.

Regards, Pam

Pamela Haley, BA (Hons), MLS, MPA
Associate Librarian
William R. Lederman Law Library,Queen's University
Kingston, Ont.  Canada   K7L 3N6
613 - 533 - 2918 ; 613 - 533 - 2594 (fax)
"A mind is like a parachute:  it only functions when it's open."