From: Graham Stone <G.Stone@BOLTON.AC.UK>

Dear All,

I am co-hosting a workshop with Bev Acreman (Taylor and Francis) at
the
forthcoming UKSG conference (University of Warwick, 3-5th April)
entitled Customer Service Excellence where we will be discussing
problems in the communication chain between publishers and
librarians
and what we should do to eliminate them.

To that end, we've drafted two quick questionnaires, one for
publishers
and one for librarians and we would be grateful if you, and all of
your
colleagues, would take the few minutes needed to complete it.

If you are neither a publisher or librarian, e.g. a subscription
agent,
please feel free to complete whichever survey you feel is
appropriate.

Please note that this questionnaire is completely anonymous and
neither
you nor your organisation can be identified.

Link for Publishers:
http://www.zoomerang.com/survey.zgi?p=WEB2252ZPDXUF9

Link for Libraries:
http://www.zoomerang.com/survey.zgi?p=WEB2252ZREXVNX

Many thanks in advance, we will summarise the findings from the
questionnaire and the Workshop itself in a forthcoming issue of
Serials.

Graham Stone
Serials and Electronic Developments Manager
The University of Bolton
Eagle LSC
Deane Road
Bolton
BL3 5AB

Tel: +44 (0)1204 903099