Hi, Nora Edwards -

You and I could have been asking the same questions;  I am concerned about
Heckman as well.  They were supposed to come pick up for us Dec. 20th and
I heard nothing from anyone until I inquired the next day.  Our customer
service rep replied to my e-mail that the truck was unable to get here,
and asked if we could re-schedule for January.  I said Yes, trying to give
them the benefit of the doubt, as they have provided excellent service for
years until recently.  When I returned to work after the holidays I found
a delayed reply from a Serials counterpart at a school in our consortium
that Heckman had come to their school on 12/20.  So I was confused, but
chalked it up to miscommunication.  Given your message today, I am
beginning to wonder what is happening.  We have been approached several
times in the past by Southeastern Library Bindery (ICI Binding), located
just a few miles away, about signing on with them.  I have not even
considered it until the last month.

Any other information from Serialists would be appreciated.

Many thanks,

Kate Hood
Library Associate for Serials and Binding
Guilford College, Serials Library
5800 W. Friendly Ave.
Greensboro, NC  27410
khood@guilford.edu
336-316-2362; 336-316-2449 fax