To let everyone know, I did email Heckman.  I only had the 3 emails for
the customer service department, but I sent it to all 3 of the reps and
I asked them to pass it on to management.  I sent them the same email I
sent to you, but started it out with wanting to be fair to them, I
wanted them to know they had several dissatisfied customers.  Since they
have been so well respected in the past, I thought they should know.  I
am willing to give them a another chance, depending upon how they handle
this.  Thank you so much for all you feed back.  Even though I didn't
initiate this conversation, I am glad it took place.

Jean

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Miss Jean Shankle
Periodical Librarian
jshankle@pcci.edu
Pensacola Christian College Library
Box 18000
Pensacola, FL 32523