Apparently I need to clarify that many years ago USBE went bankrupt. John Zubal bought the assets and moved/merged the stock with his company in Cleveland. He kept the USBE name and is still going strong. Susan --On Friday, December 02, 2005 2:24 PM -0500 Susan Davis <unlsdb@ACSU.BUFFALO.EDU> wrote: > I met Alfred Jaeger over 20 years and was very impressed with the > kindness that he and his late wife showed me. They were top notch folks > who treated you like a member of the family. Nothing that is happening > at the company today will ever tarnish my wonderful memory of the Jaegers. > > While no longer responsible for print periodicals, I have had concerns > that the back issue business is not what is once was. I have been quite > impressed at how well Glenn and Absolute Backorder Service have been > doing in the new electronic world. My library has been using Absolute > since its early days and has been a very satisfied customer. > > Our business with Alfred Jaeger Inc. had significantly diminished for > various reasons, all business related. I am hard pressed to believe that > Don would deliberately defraud customers. He was a great believer in > NASIG and its ideal of an equal partnership in the serials information > chain. I am relieved to learn that he is physically ok. > > For those of you with long memories, remember what happened to USBE? > > As Lee Ann notes, this is a sad situation all around. It is always > difficult to see a long-time respected vendor hit hard times and > disappear. > > Susan > > Susan Davis > Head, Electronic Periodicals Management Department > University at Buffalo (SUNY) > 134 Lockwood Library > Buffalo, NY 14260-2210 > (716) 645-2784 > (716) 645-5955 fax > unlsdb@buffalo.edu > > The opinions expressed in this message are my own and do not necessarily > represent those of my institution. > > > --On Friday, December 02, 2005 11:21 AM -0500 Bob Persing > <persing@POBOX.UPENN.EDU> wrote: > >> [Moderator's note: the SERIALST moderators have tried to contact Don >> Jaeger, but with no success as yet. The memo below from Glenn Jaeger has >> been edited slightly to conform to our list requirements.] >> >> >> *Subject:* Problems with the Alfred Jaeger, Inc. company * >> Date:* Thu, 1 Dec 2005 18:15:57* >> **From:* "Howlett, Lee Ann" <lhowlett@hsc.usf.edu> * >> To:* <SERIALST@LIST.UVM.EDU> ** >> >> Dear Moderater: I have noticed that there have been a number of Serials >> Librarians who have been having problems communicating with the comapny, >> Alfred Jaeger, Inc., of Commack, New York, concerning credits and orders. >> >> I have been in contact with Mr. Glenn Jaeger, the owner of Absolute >> Backorder Service, Inc. in Wrentham, Mass. Apparently, he's been having >> difficulties due to the fact that many librarians believe his company is >> affiliated with Alfred Jaeger, Inc., which is run by Glenn Jaeger's >> brother, Donald Jaeger. In fact, the companies are not connected in any >> shape or form. Glenn Jaeger has also had little to no contact with his >> brother, Donald Jaeger, (despite many attempts) about the status of >> Alfred Jaeger, Inc. >> >> I have known both men for many years but most of my dealings in the past >> few years have been with Glenn Jaeger and his company, Absolute >> Backorder. I can vouch for Glenn Jaeger's honesty and integrity. It's >> very sad that the company founded by his father, Mr. Alfred Jaeger, so >> many years ago, is now treating it's customers in this fashion. Besides >> the damage this is causing Glenn Jaeger's company, he is also upset >> regarding the damage to his late father's reputation. >> >> Glenn Jaeger has been trying to find a way to communicate this >> information (the difference between the 2 companies) to as many >> librarians as possible. I suggested that if his memo were posted to the >> Serialist, along with a few other listservs, it might help alleviate some >> of the confusion. >> >> I am including Glenn Jaeger's memo below for posting on Serialist. >> >> Respectfully submitted, >> Lee Ann Howlett >> >> __________________________________ >> Lee Ann Howlett, MA >> Head, Serials Dept. >> Shimberg Health Sciences Library >> University of South Florida >> 12901Bruce B. Downs Blvd., MDC 31 >> Tampa, FL 33612 >> (813) 974-9080 >> (813) 974-7032 (fax) >> email: LHOWLETT@HSC.USF.EDU >> >> ************************************************************************ >> ***** Memo from Mr. Glenn Jaeger, Absolute Backorder Service, Inc. >> >> Over the past several weeks, I have been contacted by several librarians >> asking about my company's (Absolute Backorder Service, Inc.) affiliation >> with Alfred Jaeger, Inc., or if I had a means for contacting them. Please >> allow me to share excerpts from a response I've recently sent to a >> library where they were concerned about Absolute's viability. >> >> "Thank you for writing with your concerns. Please let me clarify a few >> points, which I hope you will share with your colleagues. Absolute >> Backorder Service, Inc. located in Wrentham MA is owned and operated by >> (myself) Glenn Jaeger. Alfred Jaeger, Inc. located in Commack, NY is >> owned and operated by Donald Jaeger. There is no affiliation between the >> two organizations other than the proprietors of each are sons of the late >> Alfred Jaeger. >> >> My company, Absolute Backorder Service, is indeed operational to service >> all your back volume needs. >> >> I have received several calls from libraries asking about Alfred Jaeger, >> Inc. They say their phone calls have gone unanswered, their emails have >> bounced and the Jaeger website is down. >> >> ************************************************************************* >> *** >> >> My attempts to contact my brother (Don Jaeger-President & CEO) have gone >> unanswered, yet I have been able to confirm he is physically well through >> a third party. Several calls were of the mindset that something must have >> happened for everything to close down without an official announcement to >> the industry. My goal here is twofold: >> >> 1) Confirm to the industry that Absolute is a viable organization to >> conduct business with. >> >> and more importantly: >> >> 2) Confirm to the industry that the lack of communication from Donald >> should in no way reflect upon our late founding father. Alfred Jaeger >> developed an organization that was considered "the vanguard of the >> industry"." >> >> Sincerely, >> >> Glenn Jaeger-President >> Absolute Backorder Service, Inc. >> 475 Washington Street >> Wrentham, MA 02093 >> (508) 384-0122-phone >> (508) 384-0097-fax >> www.absolute-inc.com >> >> > >
