Has anyone been successful in contacting Casabella and Ottagono
regarding delivery problems
 and claims? We receive Casabella and Ottagono at our library. These
publications are
 very important to our architecture and design students and faculty. We
have noticed the
 fact that although they are published in Italy ,they may be mailed
elsewhere. The packaging
 for Casabella is a rather flimsy wrapper resembling Saran wrap. We have
had numerous
 delivery problems with skipped issues and non-service. Have any of you
experienced
 similar problems? How have you solved them? Also we received the May
2005 issue of
 Ottagono with a large hole in the box. It caused water damage and pages
to stick together so we
 decided to not send it to the stacks because of possible mold issues.
When we previously
 claimed Ottagono we received a response saying "claims not honored
outside of Europe".
 What has been your experience regarding claims for Ottagono in North
American libraries?

Thanks for your input.  Roberta Dice Library Technician Auraria Library
Denver, Colorado
Roberta.Dice@cudenver.edu