I fully agree.  This is a sticky situation for libraries.  We also use
Ebsco and are very pleased with the service we get from them.  However,
we have chosen not to pay the service fee and instead go direct when
extensive negotiation of the license agreement and particulars of the
order are already done directly with the publisher.  But again, this
decision must be weighed against the time/energy a library wants to
commit to problem-solving when things go wrong with electronic access,
and the question of how that will play out as more and more direct
online orders are added.

I brought this issue up with Dan Tonkery, Vice President and Director of
Business Development for Ebsco after his presentation at the recent ALA
conference program: How to Assess Your Vendor's Financial Viability.
Vendors are aware this is an issue for libraries, and yes, more dialogue
needs to exist between vendors and publishers.  He encouraged libraries
to work closely with their vendors and with publishers to encourage more
discussion between all involved.

I would also be very interested to know how other libraries are dealing
with this issue?  Are you going direct, or sticking with your vendor?

Sincerely,
Lila Ohler
Acquisitions Librarian
University of Oklahoma
Acquisitions/Serials Dept.
401 W. Brooks St.  LL211
Norman, OK  73019-0528
405-325-2141
lohler@ou.edu

-----Original Message-----
From: SERIALST: Serials in Libraries Discussion Forum
[mailto:SERIALST@LIST.UVM.EDU] On Behalf Of Elizabeth Lorbeer
Sent: Wednesday, June 29, 2005 12:07 PM
To: SERIALST@LIST.UVM.EDU
Subject: Re: [SERIALST] subscription agent service fees question-online
journal subscription

My library uses Ebsco to order our electronic journals.  Like you, I
share the dislike for the $10 per title service charge.  In 2004, we
purchased the LWW Total Collection, composed of 234 titles, and paid $10
for each title in the bundle.  Right now we most likely pay about $3,000
to $4,000 in title charges.

What's happening is that the publisher is no longer cutting a share to
the agent like before with print orders.  It's unfair to the agent who
has historically brought a steady stream of customers to the publisher.
I encourage agents and publishers to sit down and broker a deal that
allows the agent to recoup their commission.  It's too tempting for the
customer to leave the agent and buy directly from the publisher.

I strongly believe in using a subscription agent and supporting the
practices of the ASA (http://www.subscription-agents.org/).  Rollo
Turner wrote an excellent article two years ago on the value of using an
agent.
The agent provides many services which I am not equipped to handle.
Further, when an electronic journal is not working, or the publisher has
failed to apply payment for a renewal, all I have to do is call my
agent,
and this matter is taken care of in a matter of hours.   They have the
contacts, the power, and knowledge to keep my collection electrified.

A word to the wise: If the decision is to remove substantial amount of
business from the agent, you can expect your annual service charge to
rise on the rest of the subscriptions they order on your behalf.  Though
the per title charge may seem excessive, weight it against an increase
in annual service charge.

Sincerely,
Liz Lorbeer

~~~~~~~~~~~~~~~~~~~~~~~~
Elizabeth Lorbeer; EdM, MLS
Collection Development Manager
Rush University Medical Center
Armour Academic Facility, 5th Floor
600 South Paulina Street
Chicago, IL 60612-3832
Phone: (312) 942-2282
Fax: (312) 942-3143
Email: Elizabeth_R_Lorbeer@rush.edu

Date:    Tue, 28 Jun 2005 12:34:03 -0400
From:    Tian Zhang <ZHANGT@STJOHNS.EDU>
Subject: Re: subscription agent service fees question-online journal
subscription

We use Ebsco since 2002. Their service is good. Instead of the service
fee, Ebsco also charge $10 per title if the publisher does not give them
commission for that title.

But I have a question: right now, we subscribe more and more e-journals,
and usually, I have to sign the license agreement with the publisher
directly. Also I have to activate the journal by IP address and then put
the URLs to our catalog records for our library users. As online
journal, our library do not need to make claims. And most of the time, I
subscribe the journals by packages with the publisher if it is
available. And I want to subscribe these titles directly through
publisher and withdraw them from any agent by spending service fees.
What are your opinions about it?

Tian Zhang
Serials Librarian
St. John's University Library