3 messages:

(1)---------------------
Date: Tue, 10 May 2005 11:20:44 -0500
From: "Skwor, Jeanette" <skworj@uwgb.edu>
Subject: RE: [SERIALST] claiming question

Common enough.  Your leverage depends upon when exactly the order (&
payment) was placed and your tenacity.

Go ahead, think evil thoughts about a certain publisher.   Might as well
get what little enjoyment you can out of the situation ;-)  It also
helps with the tenacity part.

Jeanette L. Skwor
Cofrin Library
University of WI-Green Bay
(920) 465-2670

"Libraries will get you through times of no money better than money will
get you through times of no libraries."
                              Anne Herbert, The Whole Earth Catalog
(2)-------------------
Date: Tue, 10 May 2005 09:20:45 -0700
From: Kasia Stasik <kasia@ucr.edu>
Subject: RE: [SERIALST] claiming question

Anna,

It all depends on frequency of that particular serial and if publisher has
claiming restrictions or not but I feel your pain, it has happen to us too.
Unfortunately publishers do not pay much attention to the fact is it a new
subscription or just a regular renewal.  I wish they did though.

-Kasia

(3)------------------
Date: Tue, 10 May 2005 12:31:54 -0400
From: Mykie Howard <MHoward@nal.usda.gov>
Subject: RE: [SERIALST] claiming question

No, not uncommon...  It all depends upon when the order and claim were
made.  A lot of journals have a 3 mo. claim limit, so you have to be
quick.

Mykie Howard
Leader, Serials Unit
NAL
-----Original Message-----
From: SERIALST: Serials in Libraries Discussion Forum
[mailto:SERIALST@LIST.UVM.EDU] On Behalf Of Anna Creech <CreechA@CWU.EDU>
Sent: Tuesday, May 10, 2005 8:37 AM
Subject: [SERIALST] claiming question

My library subscribed to a new title begining with the 2005 volume.  We
had not received the first two issues, although they were published, so
my claims clerk claimed them.  While the publisher will be sending us
the second issue, they will not send us the first unless we pay for the
replacement copy.  Does this seem a bit unreasonable, particularly
considering that this is a new subscription and should have started with
the first issue of the 2005 volume?  Is this a common occurance?

Trying not to think evil thoughts about a certain publisher...

Anna

-----------------------------------
Anna L. Creech, MLS
Serials & Electronic Resources Librarian
Central Washington University
Serials Department - Library
400 E. University Way
Ellensburg, WA  98926-7548
(509) 963-1718