Some of our journals are affected. I noticed that a few of our titles that we access through EBSCO's EJS (and then takes us to IngentaConnect) are also having access problems. Quoting Laurel Sanders <laurels@LIBRARY.TMC.EDU>: > Excuse me for pointing out the obvious, but I seem to remember the Ingenta > site instructing me to re-register my Ingenta journals once I'd transferred > to IngentaConnect. Did everyone who can't access 2005 content take care of > that detail? > > Laurel Sanders > Serials Librarian > Houston Academy of Medicine- > Texas Medical Center Library > 1133 John Freeman Blvd. > Houston, TX 77030-2809 > laurels@library.tmc.edu > > > -----Original Message----- > From: SERIALST: Serials in Libraries Discussion Forum > [mailto:SERIALST@LIST.UVM.EDU]On Behalf Of Daniel Jones > Sent: Tuesday, May 03, 2005 11:10 AM > To: SERIALST@LIST.UVM.EDU > Subject: Re: [SERIALST] Ingenta problems > > > I think that's bogus. > > I'm running Acrobat Reader 7.0.1 and just ran the update today, so my reader > is current, and I still cannot access 2005 content. > > In Ingenta, the Subscribed issues are preceded by "S" in a yellow/gold box. > For BEHAVIOUR, all the issues from 1999 - 2004 are marked this way. The > 2005 issues have no mark preceding them, so it appears they do not know that > we are subscribed for 2005. > > I contacted the publisher, Brill Academic Publishers, by email last week > about our problem with Ingenta access to their title, but have not had any > response from them as of today. > > > ======================= > Daniel H. Jones, M.L.S. > Librarian > Preston G. Northrup Memorial Library > Southwest Foundation for Biomedical Research > Shipping address: > 7620 NW Loop 410 > San Antonio, TX 78227-5301 > Mailing address: > P.O. Box 760549 > San Antonio, TX 78245-0549 > > Tel: 210-258-9426 > Fax: 210-670-3313 > Email: djones@sfbr.org > ======================= > -----Original Message----- > From: SERIALST: Serials in Libraries Discussion Forum > [mailto:SERIALST@LIST.UVM.EDU] On Behalf Of Mittelstaedt, Lilah > Sent: Tuesday, May 03, 2005 9:33 AM > To: SERIALST@LIST.UVM.EDU > Subject: Re: [SERIALST] Ingenta problems > > Hello, > > I was told that the reason we cannot read 2005 issues is the need for a > later version of Acrobat Reader. Unfortunately, I have not had the time > recently to pursue it, and it does only affect one title, October. > > > Lilah J. Mittelstaedt > Reference Librarian > Philadelphia Museum of Art > 26th St. & the Parkway > P.O. Box 7646 > Philadelphia, PA 19101 > ~~~ > lilahmit@philamuseum.org > ~~~ > (ph) 215.684.7652 > (fax) 215.236.0534 > ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ > > > -----Original Message----- > From: Daniel Jones [mailto:djones@SFBR.ORG] > Sent: Tuesday, May 03, 2005 9:35 AM > To: SERIALST@LIST.UVM.EDU > Subject: Re: [SERIALST] Ingenta problems > > > We are also having problems with one title: BEHAVIOUR. In general, access > is VERY SLOW, but we can eventually access content through 2004. However, > when we try to access the 2005 content, we only get an abstract and then a > price to purchase the article. We have been emailing our agent who has been > in contact with the publisher. They have provided proof of payment several > times. What is not clear is if or how the publisher and Ingenta are > communicating. Our agent has told us several times that access has been > restored, but each time I check we are prompted to pay to access 2005 > content. > > If Ingenta is monitoring this list, it would be wise of them to explain what > is happening and to grovel for understanding while they figure out what is > their problem. > > If the publishers are monitoring this list, it would be wise of them to put > some pressure on Ingenta, because this makes their journals a number one > target on my list of cancellations in 2006. > > > ======================= > Daniel H. Jones, M.L.S. > Librarian > Preston G. Northrup Memorial Library > Southwest Foundation for Biomedical Research Shipping address: > 7620 NW Loop 410 > San Antonio, TX 78227-5301 > Mailing address: > P.O. Box 760549 > San Antonio, TX 78245-0549 > > Tel: 210-258-9426 > Fax: 210-670-3313 > Email: djones@sfbr.org > ======================= > -----Original Message----- > From: SERIALST: Serials in Libraries Discussion Forum > [mailto:SERIALST@LIST.UVM.EDU] On Behalf Of Susan Andrews > Sent: Monday, May 02, 2005 3:20 PM > To: SERIALST@LIST.UVM.EDU > Subject: Re: [SERIALST] Ingenta problems > > I don't have a solution, but I can tell you that we are having a similar > problem (if that makes you feel any better?). > > If you come up with a solution, please let the rest of us know. > > Thanks and good luck, > > Susan Andrews > > > At 02:38 PM 5/2/2005 -0500, you wrote: > >Hello, > > > >Is anyone else having trouble accessing full text of journals via > >Ingenta? I checked regularly as they were moving from their Select > >platform to the new Connect platform, and all was fine--until about two > >weeks ago. Now we can only get as far as article abstracts. > > The biggest problem is that we can't reach anyone at Ingenta via > >either telephone or email. Any suggestions? (Yes, our subscriptions > >are marked as activated on the administrator's page.) > > > >Thanks, > >Rena > >Rena Sheffer, M.L.S. > >Electronic Journals Coordinator > >University of Arkansas for Medical Sciences > >Library slot 586 > >4301 West Markham Street > >Little Rock, AR 72205 > >phone: 501-686-6747 fax: 501-686-6745 > >shefferrenaa@uams.edu > > Susan Andrews > Head, Serials Librarian > Texas A&M University-Commerce > P.O. Box 3011 > Commerce, TX 75429-3011 > Susan_Andrews@tamu-commerce.edu > (903)886-5733 > "Your Success Is Our Business" -- Ken Siegert Acquisitions Assistant Shadek-Fackenthal Library Franklin & Marshall College P.O. Box 3003 Lancaster, PA 17604-3003 Phone - (717) 291-4219 Fax - (717) 291-4160 E-Mail ken.siegert@fandm.edu
