Excuse me for pointing out the obvious, but I seem to remember the Ingenta
site instructing me to re-register my Ingenta journals once I'd transferred
to IngentaConnect. Did everyone who can't access 2005 content take care of
that detail?
Laurel Sanders
Serials Librarian
Houston Academy of Medicine-
Texas Medical Center Library
1133 John Freeman Blvd.
Houston, TX 77030-2809
laurels@library.tmc.edu
-----Original Message-----
From: SERIALST: Serials in Libraries Discussion Forum
[mailto:SERIALST@LIST.UVM.EDU]On Behalf Of Daniel Jones
Sent: Tuesday, May 03, 2005 11:10 AM
To: SERIALST@LIST.UVM.EDU
Subject: Re: [SERIALST] Ingenta problems
I think that's bogus.
I'm running Acrobat Reader 7.0.1 and just ran the update today, so my reader
is current, and I still cannot access 2005 content.
In Ingenta, the Subscribed issues are preceded by "S" in a yellow/gold box.
For BEHAVIOUR, all the issues from 1999 - 2004 are marked this way. The
2005 issues have no mark preceding them, so it appears they do not know that
we are subscribed for 2005.
I contacted the publisher, Brill Academic Publishers, by email last week
about our problem with Ingenta access to their title, but have not had any
response from them as of today.
=======================
Daniel H. Jones, M.L.S.
Librarian
Preston G. Northrup Memorial Library
Southwest Foundation for Biomedical Research
Shipping address:
7620 NW Loop 410
San Antonio, TX 78227-5301
Mailing address:
P.O. Box 760549
San Antonio, TX 78245-0549
Tel: 210-258-9426
Fax: 210-670-3313
Email: djones@sfbr.org
=======================
-----Original Message-----
From: SERIALST: Serials in Libraries Discussion Forum
[mailto:SERIALST@LIST.UVM.EDU] On Behalf Of Mittelstaedt, Lilah
Sent: Tuesday, May 03, 2005 9:33 AM
To: SERIALST@LIST.UVM.EDU
Subject: Re: [SERIALST] Ingenta problems
Hello,
I was told that the reason we cannot read 2005 issues is the need for a
later version of Acrobat Reader. Unfortunately, I have not had the time
recently to pursue it, and it does only affect one title, October.
Lilah J. Mittelstaedt
Reference Librarian
Philadelphia Museum of Art
26th St. & the Parkway
P.O. Box 7646
Philadelphia, PA 19101
~~~
lilahmit@philamuseum.org
~~~
(ph) 215.684.7652
(fax) 215.236.0534
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
-----Original Message-----
From: Daniel Jones [mailto:djones@SFBR.ORG]
Sent: Tuesday, May 03, 2005 9:35 AM
To: SERIALST@LIST.UVM.EDU
Subject: Re: [SERIALST] Ingenta problems
We are also having problems with one title: BEHAVIOUR. In general, access
is VERY SLOW, but we can eventually access content through 2004. However,
when we try to access the 2005 content, we only get an abstract and then a
price to purchase the article. We have been emailing our agent who has been
in contact with the publisher. They have provided proof of payment several
times. What is not clear is if or how the publisher and Ingenta are
communicating. Our agent has told us several times that access has been
restored, but each time I check we are prompted to pay to access 2005
content.
If Ingenta is monitoring this list, it would be wise of them to explain what
is happening and to grovel for understanding while they figure out what is
their problem.
If the publishers are monitoring this list, it would be wise of them to put
some pressure on Ingenta, because this makes their journals a number one
target on my list of cancellations in 2006.
=======================
Daniel H. Jones, M.L.S.
Librarian
Preston G. Northrup Memorial Library
Southwest Foundation for Biomedical Research Shipping address:
7620 NW Loop 410
San Antonio, TX 78227-5301
Mailing address:
P.O. Box 760549
San Antonio, TX 78245-0549
Tel: 210-258-9426
Fax: 210-670-3313
Email: djones@sfbr.org
=======================
-----Original Message-----
From: SERIALST: Serials in Libraries Discussion Forum
[mailto:SERIALST@LIST.UVM.EDU] On Behalf Of Susan Andrews
Sent: Monday, May 02, 2005 3:20 PM
To: SERIALST@LIST.UVM.EDU
Subject: Re: [SERIALST] Ingenta problems
I don't have a solution, but I can tell you that we are having a similar
problem (if that makes you feel any better?).
If you come up with a solution, please let the rest of us know.
Thanks and good luck,
Susan Andrews
At 02:38 PM 5/2/2005 -0500, you wrote:
>Hello,
>
>Is anyone else having trouble accessing full text of journals via
>Ingenta? I checked regularly as they were moving from their Select
>platform to the new Connect platform, and all was fine--until about two
>weeks ago. Now we can only get as far as article abstracts.
> The biggest problem is that we can't reach anyone at Ingenta via
>either telephone or email. Any suggestions? (Yes, our subscriptions
>are marked as activated on the administrator's page.)
>
>Thanks,
>Rena
>Rena Sheffer, M.L.S.
>Electronic Journals Coordinator
>University of Arkansas for Medical Sciences
>Library slot 586
>4301 West Markham Street
>Little Rock, AR 72205
>phone: 501-686-6747 fax: 501-686-6745
>shefferrenaa@uams.edu
Susan Andrews
Head, Serials Librarian
Texas A&M University-Commerce
P.O. Box 3011
Commerce, TX 75429-3011
Susan_Andrews@tamu-commerce.edu
(903)886-5733
"Your Success Is Our Business"
