Hello,

I was told that the reason we cannot read 2005 issues is the need for a
later version of Acrobat Reader.  Unfortunately, I have not had the time
recently to pursue it, and it does only affect one title, October.

Lilah J. Mittelstaedt
Reference Librarian
Philadelphia Museum of Art
26th St. & the Parkway
P.O. Box 7646
Philadelphia, PA  19101
~~~
lilahmit@philamuseum.org
~~~
(ph) 215.684.7652
(fax) 215.236.0534
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

-----Original Message-----
From: Daniel Jones [mailto:djones@SFBR.ORG]
Sent: Tuesday, May 03, 2005 9:35 AM
To: SERIALST@LIST.UVM.EDU
Subject: Re: [SERIALST] Ingenta problems

We are also having problems with one title: BEHAVIOUR.  In general, access
is VERY SLOW, but we can eventually access content through 2004.  However,
when we try to access the 2005 content, we only get an abstract and then a
price to purchase the article.  We have been emailing our agent who has been
in contact with the publisher.  They have provided proof of payment several
times.  What is not clear is if or how the publisher and Ingenta are
communicating.  Our agent has told us several times that access has been
restored, but each time I check we are prompted to pay to access 2005
content.

If Ingenta is monitoring this list, it would be wise of them to explain what
is happening and to grovel for understanding while they figure out what is
their problem.

If the publishers are monitoring this list, it would be wise of them to put
some pressure on Ingenta, because this makes their journals a number one
target on my list of cancellations in 2006.

=======================
Daniel H. Jones, M.L.S.
Librarian
Preston G. Northrup Memorial Library
Southwest Foundation for Biomedical Research
Shipping address:
     7620 NW Loop 410
     San Antonio, TX  78227-5301
Mailing address:
     P.O. Box 760549
     San Antonio, TX  78245-0549

Tel:  210-258-9426
Fax:  210-670-3313
Email:  djones@sfbr.org
=======================
-----Original Message-----
From: SERIALST: Serials in Libraries Discussion Forum
[mailto:SERIALST@LIST.UVM.EDU] On Behalf Of Susan Andrews
Sent: Monday, May 02, 2005 3:20 PM
To: SERIALST@LIST.UVM.EDU
Subject: Re: [SERIALST] Ingenta problems

I don't have a solution, but I can tell you that we are having a similar
problem (if that makes you feel any better?).

If you come up with a solution, please let the rest of us know.

Thanks and good luck,

Susan Andrews

At 02:38 PM 5/2/2005 -0500, you wrote:
>Hello,
>
>Is anyone else having trouble accessing full text of journals  via
>Ingenta?  I checked regularly as they were moving from their Select
>platform to the new Connect platform, and all was fine--until about two
>weeks ago.  Now we can only get as far as article abstracts.
>  The biggest problem is that we can't reach anyone at Ingenta via
>either telephone or email.  Any suggestions?  (Yes, our subscriptions
>are marked as activated on the administrator's page.)
>
>Thanks,
>Rena
>Rena Sheffer, M.L.S.
>Electronic Journals Coordinator
>University of Arkansas for Medical Sciences
>Library   slot 586
>4301 West Markham Street
>Little Rock, AR  72205
>phone: 501-686-6747   fax:  501-686-6745
>shefferrenaa@uams.edu

Susan Andrews
Head, Serials Librarian
Texas A&M University-Commerce
P.O. Box 3011
Commerce, TX 75429-3011
Susan_Andrews@tamu-commerce.edu
(903)886-5733
"Your Success Is Our Business"