I don't know if this applies in your case but we found that certain
features such as personal files, personal searches, PDA formatted
content, CME exams, e-mail alerts, and (surprisingly) PowerPoint
downloads are available only to individuals with personal subscriptions.

Hope you are able to identify and resolve!
Kristi

Kristina DeShazo
Electronic Serials Librarian
Oregon Health & Science University
Mailcode: LIB
3181 SW Sam Jackson Park Road
Portland, OR 97239-3098
(503) 494-1637
mailto:deshazok@ohsu.edu

>>> vlingle@PSU.EDU 8/25/2004 10:32:36 AM >>>

Hello,
Seeking help to solve a mystery printing problem with the New England
Journal of Medicine web site.
Is anyone experiencing a problem when trying to print a PDF or full
text article from a resulting list of citations retrieved after
entering
a search term on the NEJM web site?  We have a site license with
unlimited access (no limited number of seats or simultaneous users),
IP
authentication, and no embargo.  I've called NEJM and they see no
indication as to why we cannot print full text.  The problem is
sporadic
with the same user at the same PC sometimes being able to print and at
other times not being able to print.  We have tested with several
users
and library staff, at different times of the day, printing different
citations, on different PCs.  I'm working with our IT department as
well
to try to identify the cause of the problem, but I was wondering if
anyone else has had this experience.

Thanks,
Gin Lingle

Virginia A. Lingle, M.S.L.S.
Librarian - Cataloging and Serials
George T. Harrell Library - H127
Penn State University College of Medicine
Milton S. Hershey Medical Center
500 University Drive
Hershey, PA  17033
val3@psu.edu
717-531-8581 (voice)
717-531-8635 (fax)

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