Julie,

This is well stated.

Gracemary

Julie Kaufman wrote:

> We are having what may be a related problem with Taylor & Francis.
>
> It seems that every title we get from them is suddenly being shipped to
> the wrong address in our multi-library system. We subscribe to these
> titles through a vendor and have been submitting address changes on a
> title-by-title basis (per the vendor's preference.)
>
>
> Julie Kaufman
> Receiving Coordinator & New Subscription Orders
> New Brunswick Libraries
> Access/Collection Services
> Rutgers University
>
> Doyle, Ann wrote:
>
>> We're experiencing the very same problem with them here, Christopher.
>> Ann
>>
>> Ann S. Doyle
>> Serials Acquisitions Librarian
>> Co-Leader, Young Library Serials Team
>> University of Kentucky Libraries
>> 500 S. Limestone
>> Lexington  KY 40506-0456
>>
>> v: 859-257-0500 x2132
>> f: 859-257-0508
>> e: ASDOYL2@email.uky.edu
>>
>>
>> -----Original Message-----
>> From: SERIALST: Serials in Libraries Discussion Forum
>> [mailto:SERIALST@LIST.UVM.EDU] On Behalf Of Christopher Allen Waldrop
>> Sent: Thursday, April 29, 2004 2:31 PM
>> To: SERIALST@LIST.UVM.EDU
>> Subject: [SERIALST] Taylor & Francis.
>>
>>
>> Dear librarians,
>>
>> We've been having an extraordinary amount of trouble with our Taylor &
>> Francis subscriptions. We order several direct, and the problem seems to
>> be that our payments go to their lock box in Chicago, get processed,
>> then disappear. I've had to request two copies of cancelled checks from
>> our accounting department so far, and I'm afraid there will be others.
>> The customer service people have tried to be as helpful as they can, but
>> apparently there's no communication between the office in Chicago and
>> their customer service department in Philadelphia.
>>
>> Are any other libraries having this problem? I think we're going to move
>> our subscriptions to a vendor in 2005, but that doesn't help us with the
>> current year. And if it's a problem with how Taylor & Francis is
>> processing all their payments then I'm concerned switching to a vendor
>> won't help.
>>
>> Christopher Allen Waldrop
>> Serials Coordinator
>> Order Services Department
>> Vanderbilt University Library
>> Ph: 615-343-3831
>> Fax: 615-343-8834
>>
>>

--
Gracemary Smulewitz
Assistant Head
New Brunswick Libraries
Access/Collection Services
Rutgers University
Email: smulewi@rci.rutgers.edu
Phone: 732-932-7388 ext 161
Fax: 732-932-8141