I'm impressed with Christopher Waldrop's email on written contracts with
vendors that include specific standards to be met by the customer
service representative.  I wish I'd thought of that!  Everyone who is
starting over with a new vendor should do it.

Best wishes,
--
Lesley Tweddle
ltweddle@aucegypt.edu, tel. 797-6912

Head, Serials Department,
American University in Cairo - Libraries & Learning Technologies.
POSTAL ADDRESS:
American University in Cairo, Library - Serials, 11 Youssef el-Guindy
Street, Bab el-Louk, Cairo 11511, Egypt.
FAX 792-3824.  International dialling code from USA 011-202; from UK
002-02