Position for Claims Specialist

About Prenax:
Prenax, Inc. is a growing subscription management company that has been in operation since 1993.  We enable companies to streamline the purchase and administration of subscriptions throughout the entire organization.  Prenax, Inc. has offices in San Francisco, CA and New York City, NY. Prenax Global has offices in Stockholm, London and Paris.

Overview:
This position will be based in the San Francisco office, and will report to the Customer Care Team Leader. The Claims Specialist shall be responsible for the resolution of client claims concerning non-deliveries, misapplied payments, and/or misplaced subscriptions.  The Claims Specialist is also responsible for maintaining and improving the overall claims process.

Requirements:
        *       Some experience with publishers, libraries, customer care or some aspect of client support helpful.
        *       Service minded individual with a strong commitment to exceeding client expectations.
        *       Problem solver who enjoys anticipating and resolving client issues in a timely, friendly and professional manner.
        *       Possess superior people skills, and enjoy working with a variety of clients and co-workers over the phone, via e-mail and in person.
        *       Experience utilizing the World Wide Web as a matter of course in the job, as well as familiarity using the computer software applications:  Microsoft Word, Excel and Outlook.

Position:
Permanent, FT, Non-exempt $11-$13/hour

Benefits:
Medical, Dental, Vision (100% fully paid for employee), PTO and VAC, Disability, and a casual work environment, 401(k)

DEADLINE FOR APPLYING: November 3, 2003

To Apply:
Please e-mail a short cover letter (no more than 200 words) and your resume to bryan.white@prenax.com <mailto:bryan.white@prenax.com>.  No relocation assistance is available for this position.  Prenax is an equal opportunity employer.

Note:  No phone inquires will be considered