Library Conflict Management
ARL/OLMS Online Lyceum Course
September 15-October 3, 2003

The Association of Research Libraries is pleased to offer its Online
Lyceum course Library Conflict Management. This topic has been
specifically requested by past Lyceum participants, and has been created
in recognition that having a sense of how one responds to conflict can
make it easier to manage in the library. The course will teach
participants an understanding of conflict dynamics so that they may
select and apply conflict management tools to constructively respond to
workplace differences and disputes.

In this course you will:

* Learn to define conflict management.
* Recognize why conflict management skills are important and gain an
understanding of conflict dynamics.
* Learn how to analyze conflict and discover hidden interests/issues
that can prevent individuals and groups from effectively strategizing
around conflict.
* Become familiar with conflict management tools and how to apply them.

This Online Lyceum course will incorporate elements of both synchronous
(real-time) and asynchronous interaction with the course facilitator and
a global peer network of up to 30 learners via a course bulletin board,
chat rooms, and regular e-mail. In addition, participants will receive
written facilitator feedback on course assignments.

Target Audience
This course will benefit anyone who must interact with others in their
work processes or decisions, including team members, managers,
departmental groups, library professionals who interact with patrons, etc.

Instructors
* Deborah Turner, Head of Access Services, University of
California-Santa Cruz, and ARL/OLMS Adjunct Faculty

Technical Requirements
* Netscape Navigator 4.x or newer; or Internet Explorer 4.x or newer;
* Windows 95/98/NT 4.0 or newer; or Macintosh OS 7.x or newer, in order
to properly support Java/Java Script; and
* RealPlayer 7.x or newer (including the new RealOne Player) in order to
run multimedia.

Cost
$300 for ARL members
$350 for nonmembers

Registration Deadline:
Friday, September 5, 2003
Please note: All online workshops are capped at 30 participants.

For detailed course information, including technical requirements and
the course schedule, please visit
<http://www.arl.org/training/conflict.html>.

If you have any questions, please contact the Karen Wetzel, ARL/OLMS
Program Officer for Distance Learning, at karen@arl.org or by phone:
202-296-8656.

--
Karen A. Wetzel
Program Officer for Distance Learning
Association of Research Libraries
21 Dupont Circle, Suite 800
Washington, DC 20036
Tel.: 202-296-8656
Fax: 202-872-0884
karen@arl.org