Subject:  Misleading statements on e-journal sites
From:  Diane Paldan <ad1985@wayne.edu>
Date:  Thu, 17 Apr 2003 13:06:40 -0400

Has anyone experienced the frustration of patrons going to a journal
website and getting the message.

"Institution subscription expired in Jan. 2003"  --- when your
institution NEVER had a print subscription or online access to the journal.

Some patrons think we just forgot to pay a bill.  Have there been any
attempts to get publishers to use language that is less misleading --
more uniform.   It is a PR issue -- but it can be a significant one.

Diane Paldan
Serials Librarian
Serials/Preservation Team
Resource Services

159 Science and Engineering Library
Wayne State University
Detroit, MI  48202

(313) 577-0222