Subject:  RE: Ordering direct -- Jeanette Skwor
From:  "Dalene Hawthorne" <daleneh@stanford.edu>
Date:  Mon, 14 Apr 2003 08:26:24 -0700

Jeanette,

I found when I was doing most of my ordering directly (at another
organization) that phoning was in most cases much more effective than
e-mailing.  I allowed 2 weeks for follow up from the publisher.  I found
that if they didn't respond to me within that time frame, they never would.

Good luck,
Dalene
<*><*><*><*><*><*><*><*><*><*><*><*><*><*><*><*><*><*><*><*><*><*><*>
Dalene Hawthorne, Serials Librarian
Serials Department
Stanford University Libraries
Stanford, CA  94305-6004; U.S.A.
phone: +1-650-725-1122; fax: +1-650-723-4775
email: daleneh@stanford.edu
http://library.stanford.edu/depts/ts/tsdepts/seracq/sa_depts/serials

-----Original Message-----
Subject:  Ordering direct
From:  "Skwor, Jeanette" <skworj@uwgb.edu>
Date:  Mon, 14 Apr 2003 09:44:06 -0500

Those of you who have more experience than me in ordering direct - how
long do you wait after you contact the pub?

2 examples:  British Journal of Political Science:  I emailed them Feb.
11th saying we wanted to order direct & asked for direction; received a
response two days later saying my letter would be forwarded to New York,
because they handle all USA orders, and they would contact me "in due
course."  On March 13, I responded to that, saying I had heard nothing
yet.  I've had no further response.

Kluwer:  I filled out an online order form, also on Feb. 11th, and asked
to be invoiced.  I've heard nothing from them since.

Both were requests for online items, if that makes a difference . . .

Jeanette L. Skwor
Cofrin Library, Serials Dept.
University of WI - Green Bay
2420 Nicolet Drive
Green Bay, WI 54311-7001
(920) 465-2670