Date: Mon, 23 Dec 2002 09:05:13 -0600
From: Mary Jo Venetis <MJVENETIS@dallaslibrary.org>
Subject: RE: Check Out W.T.Cox (Connie C. Craig)

Be careful ---

We had WT Cox for our public library and it was a disaster!

They cannot handle large public libraries with a large volume of
subscriptions (2500+ titles and 6500+ copies).

Mary Jo Venetis

Mary Jo Venetis
Interim Manager
Acquisitions / Serials
Dallas Public Library
1515 Young Street
Dallas, TX  75201
<MJVENETIS@dallaslibrary.org>

> -----Original Message-----
> Date: Sun, 22 Dec 2002 22:32:18 -0600
> From: Connie C. Craig <cccraig@mtsu.edu>
> Subject: Check Out W.T.Cox
>
> I have been reading with great interest and concern about the problems
> facing Faxon... but even more so for those libraries who will be in need
> of seeking a new vendor.
>
>     Our library left Faxon in 1997 and selected W.T. Cox from Goldsboro,
> NC to handle our unique account.  It was the very best move we have ever
> made!  I have been in my position with our library for over 10 years; the
> last 5 with Cox have been super!!!!  If you are still in need of a company
> to take over your accounts, then I would strongly urge you to speak with
> the customer service oriented folks at Cox. They have and continue to be
> great folks with whom to work.  I continue to be very grateful for their
> "human touch" in this business of serials and thankful for their efforts
> to grow W.T.Cox without the loss of outstanding customer service. Give
> them a look!!!
>
> Connie C. Craig
> Serials Manager
> Center for Popular Music
> Middle Tennessee State University
> Murfreesboro, Tn  37132
> <cccraig@mtsu.edu>