----------1)
Subject: RE:      Round & Round with Gallup
Date: Fri, 1 Nov 2002 08:17:11 -0500
From: "Rouillard, Marilee" <mrouilla@keene.edu>

The Tuesday Briefing is being published in a fashion similar to the Gallup Poll
Monthly.  We have April and now August.  They are in the process of printing May,
June, July, and September.  My vendor is getting lots of calls and has checked it
out.

-----Original Message-----
From: Skwor, Jeanette [mailto:skworj@UWGB.EDU]
Sent: Thursday, October 31, 2002 4:44 PM
To: SERIALST@LIST.UVM.EDU
Subject: Round & Round with Gallup

In January, the Gallup organization notified us they were ceasing print publication
of the Gallup Poll Monthly.  We had already paid for the 2002 calendar year, and
with this information, requested a refund from our vendor.

As those of you who deal with Gallup know, what followed was much back-pedalling,
"oh no we didn't really mean it"s, and "now we have all this so much better stuff
surely you don't REALLY want your money back."  All accompanied by various issues of
Whatever.

Today we received a second copy of _The Gallup Poll Tuesday Briefing_.  We don't
want it.  We recycled the first one and will do the same with the second.  I checked
my Gallup notes and find the last entry on August 2nd, saying I had responded to a
forwarded mailing (my vendor forwarded it from Gallup) by clarifying that no, indeed
we had not changed our mind, and yes, indeed, we want the refund.  And I just
emailed my vendor rep again, asking her to pursue.

But the year is almost over & my hopes are sinking.  Are other libraries having the
same problem?  And if so, what are you thinking/doing?

Frankly at this point, I am leaning toward a new version of Rick Anderson's
money-making sideline - charge people for a year's subscription, tell them, sorry, I
won't be publishing that and then send out a few letters over the course of the year
insisting that of course, I realize they didn't really MEAN to cancel, any more than
I really MEANT to stop publishing.  This one's a little more work, but I can charge
more . . .

Jeanette L. Skwor
Serials Dept.
Cofrin Library
University of Wisconsin - Green Bay
Green Bay, WI 54311-7001
(920) 465-2670

----------2)
From: "Peter Picerno" <ppicerno@nova.edu>
Subject: RE: Round & Round with Gallup
Date: Fri, 1 Nov 2002 08:58:15 -0500

You're right, Jeanette, this one's a lot more work - an easier version would
be to charge folks for the year's subscription, publish a few pages of the
first issue, then say, "oops, sorry, that title's dead so we're honoring the
rest of your subscription price with this stuff we're recycling from a
dumpster for the same price" ... this model has a couple of distinct
advantages in that you only have to send out ONE letter, you don't have to
apologize for anything (sort of like companies who pay lawsuit fines but
admit to no wrongdoing!!), and you can send the subscribers almost anything
(including old comic books or phone books) as a substitute for the defunct
title

Peter Picerno