Date: Tue, 18 Jun 2002 16:26:58 -0500
From: Eve Davis <Eved@ebsco.com>
Subject: RE: Claiming statistics? (Carol Feustel)

 Carol:

I could not resist writing back to you tell you--you go girl!!  You can
imagine how many times I would have liked to tell the publishers just what
you did and also some of our customers who think it is the vendor's fault
when the publisher pulls these kinds of tricks.

Eve

-----Original Message-----
From: SERIALST
To: SERIALST@LIST.UVM.EDU
Sent: 6/18/02 4:07 PM
Subject: Re: Claiming statistics? (Carol Feustel)

Date: Tue, 18 Jun 2002 14:16:44 -0400
From: "Feustel, Carol" <FEUSTECS@UCMAIL.UC.EDU>
Subject: RE: Claiming statistics?

ATTENTION PUBLISHERS:  PROBLEM JOURNALS LAND ON OUR PROBABLE CANCELLATION
LIST.  We don't have the staff, time or money to mess around with them.

If you think we claim for the fun of it you are sorely mistaken.  Come to
the library and listen to the faculty yell when their favorite item isn't
here!  They don't understand the nonsense many of you publishers put us
through.

Here's a true story:  all last year I did not receive a monthly journal.
I claimed it repeatedly with no response at all from the publisher.  As
we do not bind this particular journal, I instructed our vendor to
request a refund for 2001.  NOW, in June 2002, the publisher tells the
vendor there was a "balance due" on our account and that is why we didn't
get our issues last year.  The publisher couldn't tell us that last
year??  Occurrences such as this reinforce to librarians the suspicion
that too many claims are dumped in the trash.

We've just discussed on VetLIB that far too many of us haven't received
the Jan 2002 issue of Veterinary Pathology, yet have not received a
response from the publisher (I've claimed it twice).  Hopefully the
American College of Veterinary Pathologists won't decide we're all lying
and just want our own personal copy for some bazaar reason.

I try to run claims on a regular basis, but it doesn't seem to matter.
I'll be told an issue isn't published when the issues after it are
already received.  I've been told issues were combined when they weren't
(I had to fax a copy of the issue to the vendor so they could prove it to
the publisher!).  You say it's far too late to claim an issue, yet I've
been placing claims for this issue months!

Tell us THE TRUTH with the first claim.  Sit up and take notice if
there's a second claim.  A problem needs immediate attention!

Carol Feustel

GO  CINCINNATI BEARCATS & INDIANA HOOSIERS!!
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
                              Wise People Still Seek Him
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Carol S. Feustel                              phone: 513-558-0179
Serials Specialist                            fax:      513-558-1709
Health Sciences Library                   email: carol.feustel@uc.edu
University of Cincinnati
MSB R101 Box 670574
231 Albert Sabin Way
Cincinnati, OH  45267-0574
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
           The Original Journal Goddess.  Accept no imitations!!
                 Opinions expressed are mine, not my employers

                 A balanced diet is a cookie in each hand. (Hershy)