***While I agree with everything Peter says, I do need to add this has
definitely been done in my case.

***The first year it happened I notified my vendor rep several times, and
she assured me and reassured me that the renewals were going out with the
full address.  She finally gathered (correctly) that I was thinking she was
mistaken, that Vendor People Unknown To Her were handling my renewals and
supplying incomplete addressing.  We then had a long conversation about How
Things Are Done, and I was convinced that it was not the vendor's doing.  I
remain convinced of that.

***It seems to be of the same category as the problem of renewals being
entered as new subscriptions, thereby supplying us with dups of the first
issues, and a subscription end date some time before the end of the renewal
period.

***I suppose it could be I have a masochistic vendor/rep who just loves
correcting addresses for me, and tracing down missing issues & lapsed
subscriptions, but I rather doubt it.

Jeanette Skwor

Date: Fri, 14 Jun 2002 12:46:24 -0400
From: "Peter Picerno" <ppicerno@nova.edu>
Subject: RE: Claiming statistics? (Jeanette Skwor)

Jeanette is correct in her observations, but I would like to add that
this is also where our serials vendors come into the picture. I seems
that part of our service charge agreement ought to cover such things as
their communicating the correct address for delivery to publishers, and,
of course, we can help the situation by being emphatic about our delivery
addresses and also notifying our vendors when they are not correct.

Peter V. Picerno

-----Original Message-----
Date: Fri, 14 Jun 2002 11:32:49 -0500
From: "Skwor, Jeanette" <skworj@uwgb.edu>
Subject: RE: Claiming statistics? (Judith Koveleskie)

***Judith Koveleskie says, in part:

 However, there are a few publishers who assume
that if a label was produced, that the item was
correctly mailed, and therefore the item was received.
This may be a good assumption if the label is printed
directly on the journal
------------------------------------------

***It may be, but in my experience, it may not.  For the
past 3 years, we have been plagued with mysteriously-generated
labels limited to 3 lines; the line that is invariably
removed is the one that directs the journal to the Library.

***First, I blamed computers, but it turns out that when I
file a change of address, the problem is corrected, so
obviously four-line addressing is doable.

***Publishers, subscription houses and other nameless
responsible entities:  Sending a journal to a university,
with no further direction as to where in that university
it should be directed is akin to sending a letter
addressed to the Pentagon, Washington, D.C.  Maybe worse -
if the right department gets it, it's a miracle, and in
the case of journals, the mailroom may well guess to send
it to the subject department (ie, several of our art journals
went to the head of the art department), and that entity
may well keep them.  In fact, I've had several problem
journals with which the professor actually called, and
was told the subscription was a gift!

***It may be a small number, percentage-wise, that are
affected, but I would urge Those Who Send Out to take the
word of libraries that say they did not receive an issue.
We really are not looking for a way to fill our empty
hours when we file claims.

Jeanette L. Skwor
Serials Dept.
Cofrin Library
University of Wisconsin - Green Bay
Green Bay, WI 54311-7001
(920) 465-2670
<skworj@uwgb.edu>