Date: Fri, 14 Jun 2002 10:05:17 -0700
From: Beverly Butler <bbutler@library.ca.gov>
Subject: Re: Claiming statistics? (Judith Koveleskie)

We receive a one-page newsletter from a small organization in our area.
It is simply folded in half and stapled with the address label attached.
It frequently gets lost or stuck in postal equipment or whatever else.
The gentleman at the organization who is responsible for mailing the
newsletter has suggested very firmly on several occasions that we need to
revise our procedure for checking in newsletters, because he knows he
sent it.  We have offered to supply him with labeled post-paid envelopes,
but he declines, as he believes all subscribers should be treated
equally.

We have also received periodicals which are bound together with string as
a postal pre-sort.  Our issue is on the top, and the others in the bundle
belong to subscribers in our general zip code area.

Beverly Butler
California State Library

At 11:55 AM 6/14/2002 -0400, you wrote:
>Date: Fri, 14 Jun 2002 11:10:24 -0400
>From: "Koveleskie, Judith" <kovelesk@setonhill.edu>
>Subject: RE: Claiming statistics? (Bill Cohen)
>
>I would agree with Bill about the rate of success.  However, there are a
>few publishers who assume that if a label was produced, that the item was
>correctly mailed, and therefore the item was received.  This may be a
>good assumption if the label is printed directly on the journal, however
>I have received items with double labels glued on.  Just the other day I
>received a newspaper by mail with someone else's paper tucked inside
>which I sent back to the post office.  Even correctly labeled items are
>not always delivered correctly.  If all publishers took the positions
>that "I mailed it so you received it and lost it." how could we ever
>claim anything again?  Does anyone else have thoughts on this?
>
>Judith A. Koveleskie
>Seton Hill College
>Reeves Memorial Library
>Greensburg, PA 15601
>724-838-7828