Date: Thu, 27 Jun 2002 09:33:34 -0700
From: "Rick Anderson" <rickand@unr.edu>
Subject: RE: Q for publishers (Was: RE: Mis-addressing of labels) (Idith Bar-Nachum)

> When a publisher responds to an ADVANCED (2nd, 3rd etc.) claim by saying
> - "The issue was sent on ......(date) - probably it is in transit to you
> ... please wait..."  or another typical answer - "The issue was sent on
> ... please check etc." - I cannot but call these answers - not serious:
> in the time I do my 2nd or 3rd claim, the issue should have been here
> long ago. So what is there to wait or to check? If the issue would have
> arrived, would I perform a REPEATED claim?! I don't think so ...

Of course not.  Premature claims are generally first claims, not second or
third ones.  I'm not saying that publishers are never wrong, only that
libraries are not always right.  Publishers are not wrong to point out that
sometimes libraries send claims for issues that are already on the way to
them (and sometimes even already received, though not yet checked in).

-------------
Rick Anderson
Director of Resource Acquisition
The University Libraries
University of Nevada, Reno      "I'm not against the modern
1664 No. Virginia St.            world.  I just don't think
Reno, NV  89557                  everything's for sale."
PH  (775) 784-6500 x273             -- Elvis Costello
FX  (775) 784-1328
rickand@unr.edu