2 messages:

1)-------------------------------

-------- Original Message --------
Subject: Re: What is renewed? -- Pamela Zimmerman
Date: Thu, 25 Apr 2002 08:29:38 -0500
From: "Skwor, Jeanette" <skworj@UWGB.EDU>

***I started to say, let them demand what they want.  If neither you nor
your vendor renewed the subscription by some method they can prove
legally
(IE, a signed renewal card/statement), they don't have a leg to stand
on.
In truth, I am not at all sure a signed renewal card is enforceable
either,
but one certainly would be ethically liable, and definitely if issues
were
sent.

***But in re-reading your letter, you say you are having a disagreement
with
a *vendor*.  Did your misunderstood conversation take place with the
vendor
or the publisher?  If it was with the vendor, do you have a personal rep
you
can talk to?

***This sounds like something that needs to be clarified - who said what
to
whom, what I thought I said, what you thought you heard, and are any
third
parties involved?

***Good luck, and keep us posted . . .

Jeanette L. Skwor
Serials Dept.
Cofrin Library
University of Wisconsin - Green Bay
Green Bay, WI 54311-7001
(920) 465-2670

2)-------------------------------

-------- Original Message --------
Subject: Re: What is renewed? -- Pamela Zimmerman
Date: Thu, 25 Apr 2002 09:52:11 -0400
From: Peter Picerno <ppicerno@NOVA.EDU>

One moral of the story: never do any library business without a paper
trail -- 'orders' and 'cancellations' ought to be done through your ILS
or,
failing that, with an e-mail. That way there is always proof of a
transaction and situations like the one described are avoided.
Parenthetically, if the title has been cancelled, and if none of the
publication or service has been received, that ought to end the issue.

Peter Picerno

-------- Original Message --------
Subject: What is renewed?
Date: Wed, 24 Apr 2002 11:06:37 -0400
From: Pamela Zimmerman <zimmerma@NCIFCRF.GOV>

Colleagues,
We are having a discrepancy with a vendor.  I would like to pose the
question as to when a title is "renewed"?  In this case, they are saying
the title was renewed via a conversation with their sales person where I
even explained to him that this was a title renewed through our vendor.
In
the interim time period, before we paid anyone (publisher or agent)  -
we
decided to cancel this title.  So... was the title actually renewed?
They
are declaring it was and are demanding payment in full for a product
that
we do not want.  I would love to hear others' opinion about what
constitutes  a valid renewal.
Thank you.

++++++++++++++++++
Pamela Zimmerman
NCI Frederick
Scientific Library
P.O. Box B, Bldg.549
Frederick, MD  21702
++++++++++++++++++