2 messages, 63 lines:

(1)---------------------------
Date:         Thu, 14 Mar 2002 15:42:31 -0600
From:         Alice Gormley <Alice.Gormley@MARQUETTE.EDU>
Subject:      Re: Faxon -request for info. (Jim Flury)

We were directly affected by the closing of the Illinois Faxon office last
fall.  We were consolidated into the Massachusetts office, had great
support from Faxon through this transition, no particular problems with
renewals and are enjoying ongoing great service.  I've always found Faxon
to be very responsive to our needs and any problems that arise are
resolved.  Having a skilled, proactive service rep is certainly an
important factor.  Good luck!

Alice Gormley
Serials Librarian
Marquette University Libraries

(2)---------------------------
Date:         Thu, 14 Mar 2002 16:01:44 -0500
From:         Mark Hemhauser <mbhhbm@AMERICAN.EDU>
Subject:      Re: Faxon -request for info.

Jim,

You did not explain what you mean by "problematic." I can't tell you if we
are experiencing similar problems because I don't know what your problems
are.

Mark Hemhauser
American University Library
<mbhhbm@AMERICAN.EDU>

At 01:15 PM 3/14/2002 -0500, Jim Flury wrote:
>Date:         Thu, 14 Mar 2002 10:06:31 -0500
>From:         Jim Flury <jflury@TLN.LIB.MI.US>
>Subject:      Faxon
>
>Hello,
>
>I am the Head of Acquisitions at a public library cooperative in
>suburban Detroit. We order, invoice, claim etc magazines for fifty or so
>of our libraries through Faxon, as we have for many, many years. While
>the renewal process is problematic every year, this cycle seems to be
>worse than any other in recent memory. Reasons probably include, but
>perhaps are not limited to, consolidation of Faxon's (Turner's) Illinois
>office to Massachusetts, as well as problems with AOL/Time Warner
>publications. I do not intend to engage in any "vendor bashing" by
>posting this, but I'd like to know if anybody else out there has
>experienced similar problems this year.
>
>Thank you,
>
>Jim Flury
>Head of Acquisitions Services
>The Library Network
>13331 Reeck Road
>Southgate, MI 48195
>
>tel;fax: (734) 281-1817
>tel;work: (734) 281-3830 ext 133
>email: jflury@tln.lib.mi.us