----------(1)
Date: Thu, 7 Mar 2002 10:32:16 -0600
From: Alfred Kraemer <akraemer@MCW.EDU>
Subject: Re: Wiley Interscience (Matthew D. Sprinkle)

We have had the same problem.
Last year we made decisions on retaining and dropping online access to some
Wiley journals.
The drops have become effective but we have also been cut off from some
journals for which we wanted to retain electronic access. No replies yet to
an email some time ago.
I also have had trouble obtaining the access codes for one of our Current
Protocols. (We didn't get the mailed code for one of our Current Protocols
on CD). Tried customer service by phone and by email - to no avail.
--One of my most frustrating 'Customer Service' experiences within the last
five years!!

Alfred Kraemer
Head, Technical Services
Medical College of Wisconsin Libraries
8701 Watertown Plank Road
Milwaukee, WI 53226

Phone: 414-456-4273
E-Mail: akraemer@mcw.edu

> ---------- Forwarded message ----------
> Date: Thu, 7 Mar 2002 09:56:17 -0500
> From: "Esparza, Julia" <JEsparza@ECRI.ORG>
> Subject: Wiley Interscience
>
> Dear friends,
>
> Has anyone in the last 2 weeks tried to reach Wiley Interscience?  Our
> IP address changed this past weekend (it wasn't my idea) and I have
> called 3 times and left a message with the Wiley Interscience
> Coordinator asking them to call me.  You don't actually get to speak
> with a person you just get to leave a message.
>
> Anyway has anyone else attempted to reach them recently?  I'm trying to
> find out if this is something normal or if this is just an experience
> with me.  If anyone has gone through this how long was the time frame
> before they returned your calls?
>
>
> Julie
>
> Julie Esparza
> Electronic Services Librarian
> jesparza@ecri.org
> ECRI - a non profit health services research institute
> Library
> 5200 Butler Pike
> Plymouth Meeting, PA 19462-1298
> 610.825.6000 Ext. 5184 Voice
> 610.834.7366 Fax
> http://www.ecri.org

----------(2)
Date: Thu, 7 Mar 2002 11:34:08 -0500
From: Susan Zappen <szappen@SKIDMORE.EDU>
Subject: Re: Wiley Interscience (Julia Esparza)

I am having a problem getting them to respond to me as well. I received an
"Act Before February 28 To Preserve Your Access" email from them about
their Basic Access License. On February 11 I responded to the email address
given and asked for information. On February 19 I received an email
thanking me for my inquiry and assuring me that they would respond to my
request shortly. Since then I've not heard from them.

Susan H. Zappen
Associate College Librarian for Collections
Lucy Scribner Library
Skidmore College
815 North Broadway
Saratoga Springs NY 12866-1632

Phone:  518-580-5521
Fax:      518-580-5541
Email:   szappen@skidmore.edu

----------(3)
Date: Thu, 7 Mar 2002 10:43:05 -0600
From: Diane Neumeister <DNEUMEIS@LORAS.EDU>
Subject: Re: Wiley Interscience

Julia,

I've been trying to reach Wiley about our Basic Access License on a
couple of journals since Jan. 31! No success except that I got a canned
"we have received your message" response from my emails.

Di

Di Neumeister
Serials Coordinator
Wahlert Memorial Library
Loras College