-------- Original Message --------
Subject: Catchword problems.
Date: Tue, 26 Mar 2002 08:48:44 -0600
From: Christopher Waldrop <Waldrop@LIBRARY.VANDERBILT.EDU>
Organization: Vanderbilt University

This year (2002) at Vanderbilt University Library we've had three
separate subscription problems with online publications that are
available through Catchword. Two of the titles were renewals, and the
third was a new subscription. In the case of the renewals, our access
was cut off without explanation, even though it was confirmed that the
publisher had received and processed our payment. In the case of the
new subscription, the publisher's received and processed our
payment, but our subscription hasn't been activated yet.

To make it even more frustration, we pay for all the titles through
Swets, and, to his credit, our customer service representative has been
very good about contacting the Catchword support staff. He's had to
do so repeatedly because even after the support staff tells him our
access is activated, it hasn't been.

Has anyone else experienced similar problems?

Thanks.

Christopher Waldrop
Serials Coordinator
Vanderbilt University Library
Order Services Department
Tel: 615-343-3831
Fax: 615-343-8834