---------- Forwarded message ----------
Date: Thu, 21 Feb 2002 11:19:03 -0500
From: Tom Evans Library/Periodicals <evans@canisius.edu>
Subject: Bernan

We have about 30 GPO titles (for which Bernan is the
distributor/publisher) on standing order through our vendor Baker &
Taylor, and are experiencing trouble in receiving many of them, even to
the extent where, after claiming them for over a year, we are finally
told that we won't get them. Are others experiencing this problem? Is
it our vendor? Is it Bernan? If we placed the orders directly through
Bernan would we get better service? Is there another vendor who would
do a better job, or a vendor who specializes in government
publications? Sorry for all the questions, but I am at the end of my
rope... Any help (or comfort) you can give me will be greatly
appreciated. You can respond to me or the list.

Tom Evans
Periodicals Librarian
Canisius College Library
2001 Main Street
Buffalo, NY 14208
Phone: 716-888-2932
Fax: 716-888-2887
e-mail: evans@canisius.edu