----------(1)
Date: Thu, 7 Feb 2002 08:39:40 -0600
From: "Skwor, Jeanette" <skworj@UWGB.EDU>
Subject: Re: New England Journal of Medicine (Carol Feustel)

***Oh, how horrid!  We've been getting ours all along, thank goodness.

***I do have a couple of suggestions, though.  First, can you put a note on
the record, saying something like "Current issues delayed"?  Something just
to deflect the outrage when patrons go to the shelf & find them not there?

***More importantly, I think the HBR method would be useful here.
Email/call/snail mail not only your regular contact, but his/her boss, the
top circ person, then the editors.  "Can't contact them?" Fine - just go up
the masthead, and don't stop :)

***Good luck!

Jeanette L. Skwor
Serials Dept.
Cofrin Library
University of Wisconsin - Green Bay
Green Bay, WI 54311-7001
(920) 465-2670

---------- Forwarded message ----------
Date: Wed, 6 Feb 2002 16:47:36 -0500
From: "Feustel, Carol (FEUSTECS)" <FEUSTECS@UCMAIL.UC.EDU>
Subject: New England Journal of Medicine

I don't know how wide-spread this problem is--we have yet to receive any
issues of the New England Journal of Medicine for 2002.  Apparently they
neglected to enter several thousand renewals into their system!  In
addition, our online connections were disconnected.  We, the medical
libraries, are supposed to be patient while they get their mess straightened
out, but tell that to the medical faculty and students!

The publisher's latest act is that our subscription account reps can no
longer call them!  They now have to send everything through a special
contact person!

I know many of you will think that I am overly upset and not being patient.
I have been patient for 6 weeks while med students and faculty have been
yelling because I knew my account rep was doing all she could to rectify the
situation.  I no longer have that assurance, so the patience has ended.

My question is, how many on the list are having these problems?  Possibly if
we all speak out on the list it may help.  It's high time they get act
together.  I hope they care what we think.

Sincerely,

Carol Feustel

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
                              Wise People Still Seek Him
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Carol S. Feustel                              phone: 513-558-0179
Serials Specialist                            fax:      513-558-1709
Health Sciences Library                 email: carol.feustel@uc.edu
University of Cincinnati
MSB R101 Box 670574
231 Albert Sabin Way
Cincinnati, OH  45267-0574
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

----------(2)
Date: Thu, 7 Feb 2002 11:56:44 -0600
From: "MD_Buddy (Buddy Pennington)" <MD_Buddy@KCLIBRARY.ORG>
Subject: Re: New England Journal of Medicine (Carol Feustel)

We have been receiving our 2002 issues of NEJM.

Buddy Pennington
Document Delivery Librarian
Kansas City Public Library
md_buddy@kclibrary.org
816-701-3552