---------- Forwarded message ----------
Date: Wed, 6 Feb 2002 15:24:21 -0600
From: Nancy Crow <crowna@QUINCY.EDU>
Subject: Claims Control

I have been working in serials for 18 months.  I have tried various methods
of claims management and still don't feel like I have a handle on them.  We
are a small institution and do not have an automated serials module, so
keeping track is by paper.  It seems I'm always making lists and submitting
claims directly for through our vendor, but I never quite feel in control
of the situation.  My position has had 5 people in the last 10 years and
was vacant 4 months before I started.  No real system was in place when I
came as far as I can tell.  In other words, it was a mess.  Please help.
Email me offline with any suggestions or help.  Thanks.