Thats great Jeanette!  I guess if you complain to the right person you
can get results.  If you can't find the right person, then find someone
to push in order to get that key person you need to get what you want.
I have found this very successful in the past with several subscriptions
we have.  I hope everyone else gets the same results.

Thanks for sharing Jeanette,

Janice White
Acquisitions Assistant
Federal Court of Canada Library
90 Elgin St.
Ottawa  ON
K1A 0H9
CANADA
Phone:  613-996-5009
Fax:  613-943-5303
Email:  Janice.White@fct-cf.gc.ca

>>> skworj@UWGB.EDU 16-01-02 >>>
Just a quick update & "Hallelujah" per our recent discussion on problems
with Harvard Business Review subscriptions.

In a nutshell, I (and various others) was being told that a subscription
renewal was for a certain number of issues (that they were publishing at
the time) and not for a full year.  My renewals were being cut off, and my
claims were being refused.

A lot of people shared similar experiences and ideas here.  I followed
through with emails to the Circulation Manager (and copied her on a
posting to Serialst), and finally, letters to the top Circulation person I
found in the magazine hierarchy - the Circulation Fulfillment Manager -
and the top Editor.

Shortly after the first round of emails, I received a note saying our 2002
subscription was being "extended" through Dec. 2002.  In today's mail I
received the last of our claimed issues.

As I said earlier, Hallelujah!  The lesson for today is, when you're in
the right, don't give up.

Thanks for the help and moral support I received here; I do appreciate
each and every one of you.

Jeanette L. Skwor
Serials Dept.
Cofrin Library
University of Wisconsin - Green Bay
Green Bay, WI 54311-7001
(920) 465-2670
<skworj@UWGB.EDU>