Hi,

We are missing and have claimed 1 issue for Sept., 4 issues for Oct. and
2 issues for Nov.  All issues since Nov. 21 have been coming in ok.  Our
latest is Dec. 19.

I think there has been a delivery problem for those months.

Patti Thorne
Serials Manager
University of Alaska Anchorage
Consortium Library
<anpgt@UAA.ALASKA.EDU>

> Date: Tue, 08 Jan 2002 16:52:53 -0500
> From: Mark Hemhauser <mbhhbm@AMERICAN.EDU>
> Subject: Jane's Defence weekly
>
> Is anyone else having trouble receiving their subscription to Jane's
> Defence Weekly? We are missing almost every issue since October 2001. We
> also had to claim most of Sept. 2001. I asked them, through our agent,
> SwetsBlackwell, to check that they are printing up the proper mailing label
> and actually sending the issue from their press, etc. They traced the order
> and confirmed that it was being sent to us every week and that they have
> the correct address. They have suggested that we contact the post office
> because "the problem must be on your end." Well, there's really nothing the
> USPS can do to trace a piece of second class mail coming into the country
> from the UK. So I haven't tried that route. Finally I agreed to have them
> mail the issues to their office in Virginia, just across the river from us.
> And then that office would mail it to us. This was supposed to begin with
> the Dec. 12 issue. So far nothing has come. Calls to that office are
> returned after the close of business, but never during the day. At 4:45pm
> today I have yet to hear back from the follow-up message I left at 10:30am.
>
> So I'm wondering if this is a widespread problem with US subscriptions to
> Jane's Defence Weekly or limited to us.
>
> Thanks.
>
> Mark Hemhauser
> American University Library--Serials
> 4400 Massachusetts Ave., NW
> Washington, DC  20016-8046