-------- Original Message --------
Subject: Re: Harvard Business Review subscription -- Diane Neumeister
Date: Thu, 13 Dec 2001 13:51:51 -0500
From: Janice White <janice.white@fct-cf.gc.ca>

Hi Di,
I hope they do too.  I am now going around in circles with the person at
HBR, who seems to be having trouble with my question about the gap we
have in our collection that I would like to BUY.  She honored the 2000
payment we made back in late 1999 and gave us the 2000 issues.  She
started us back up in Sept 2001, but she seems to have a problem with my
asking for the ones we are missing.  I have been back and forth 4 times
via email today and have again asked her specifically for any issues
from Jan. 2001-August 2001.  I didn't think it was so hard to understand
that request, and I did say I would pay for them duh.  Oh well, until
she gives me a price I won't bother telling her I was given 3 issues
free :)

Good luck with this title in the future, believe me I am watching it
like a hawk from now on!

Thanks
Janice

-------- Original Message --------
Subject: Re: Harvard Business Review subscription -- Janice White
Date: Thu, 13 Dec 2001 11:38:45 -0600
From: Diane Neumeister <DNEUMEIS@loras.edu>

Janice,

After seeing your email message, I checked again with my customer
service rep. at the subscription agency we use and she told me that she
has been dealing with EDS in Boulder, CO, rather than directly with
Harvard, and EDS had told her that the Sept. 2001 issue was out of
print.  She has contacted EDS again and they have now agreed to send the
issue.  I hope they actually DO send it!

Di

-------- Original Message --------
Subject: Re: Harvard Business Review subscription -- Anne McCaffrey
Date: Thu, 13 Dec 2001 10:40:17 -0500
From: Janice White <janice.white@fct-cf.gc.ca>

Ok I know this has been dragged on for awhile now, but I have a question
for those that discovered that some of the 2001 issues were out of
print.  My contact at HBR asked me verify where you obtained that
information, ie HBR Customer service or any other source.  I told her I
would ask, since she informed me that they have all of the back issues
for 2001!

I will give you her email information, once I receive some feedback from
all of you.  I am also going to address the issue of the number of
issues a subscription covers fluctuating as I have heard from many of
you.

Janice White
Acquisitions Assistant
Federal Court of Canada Library
90 Elgin St.
Ottawa  ON
K1A 0H9
CANADA
Phone:  613-996-5009
Fax:  613-943-5303
Email:  Janice.White@fct-cf.gc.ca