-------- Original Message --------
Subject: Re: Library logos -- Fatme Charafeddine
Date: Wed, 12 Dec 2001 11:25:14 -0500
From: "Sheanshang,
Catherine"<Catherine.Sheanshang@cincinnatilibrary.org>
Fatme -
Although the two designs need not be the same, I would recommend using
the same design whenever possible to reinforce a consistent,
recognizable graphic identity for the library.
Cathy
Catherine A. Sheanshang
Director, Technical Services
Public Library of Cincinnati and Hamilton County
(513) 369-6980 fax (513) 369-3163
catherine.sheanshang@cincinnatilibrary.org
-------- Original Message --------
Subject: library logos
Date: Wed, 12 Dec 2001 15:37:37 +0200
From: Fatme Charafeddine <fc01@AUB.EDU.LB>
Organization: AUB Library
A non Serials question that I would appreciate your help
with: Does the library logo and the library book plate have
the same design,or can a library use separate design for each
purpose? Thanks for ant assistance in this Fatme
----- Original Message -----
From: Stephen Clark
To: SERIALST@LIST.UVM.EDU
Sent: Tuesday, December 11, 2001 5:09 PM
Subject: Re: Harvard Business Review subscription --
Joe Edelen
-------- Original Message --------
Subject: Re: Harvard Business Review subscription --
Janice White & JUNE
2001 ISSUE NEEDED
Date: Mon, 10 Dec 2001 16:24:16 -0600
From: "Edelen, Joe" <jedelen@USD.EDU>
I believe that many companies, perhaps HBR
themselves, are very
interested
in customer feedback and I think this is a good
issue that people may
wish
to express their displeasure with (see 1st posting
in this thread at the
bottom of this email). It seems quit unreasonable
that they would do
that
for a subscription that was already paid.
Also, we are in need of the June 2001 issue since it
is OP and we never
received it. Anyone who could help us out would be
greatly appreciated.
Have been unable to secure it anywhere so far.
Thanks
Joe Edelen
University of South Dakota
-------- Original Message --------
Subject: Re: Harvard Business Review subscription --
Jeanette
Skwor-Reply
Date: Mon, 10 Dec 2001 11:30:51 -0500
From: "Janice White" <janice.white@fct-cf.gc.ca>
FYI
I had suspected that myself, but the email address
seems to contradict
that thought. I just received an email back from
the person I was
dealing with at HBR with regards to missing 2001
issues and she is
looking into the back orders from Swets Blackwells.
I have a feeling
this will go around in circles like my last request,
though they say
they will respond ASAP.
In the interim, I want to thank someone on this
listserv who has
generously offered to send me 3 of my missing issues
that I had yet to
receive from Harvard Business Review. Marilee H.
Rouillard Periodicals
Supervisor, Mason Library Keene State College has
generously offered to
send us some of the issues, that she happened to
have duplicates of.
Her offer has been accepted and we are very happy to
have encountered
such a wonderful person at this time of year :)
Thanks Marilee!
Janice
-------- Original Message --------
Subject: Re: Harvard Business Review subscription --
Janice White
Date: Mon, 10 Dec 2001 09:24:00 -0600
From: "Skwor, Jeanette" <skworj@UWGB.EDU>
***Update that will probably surprise no one: The
person/entity I am
dealing with (and I suspect Janice White was dealing
with) is not
actually
Harvard Business Review, but neodata -
the fulfillment house.
***And may our days be merry & bright . . .
Jeanette L. Skwor
Serials Dept., Cofrin Library
University of Wisconsin - Green Bay
2420 Nicolet Drive
Green Bay, WI 54311-7001
-------- Original Message --------
Subject: Re: Harvard Business Review subscription --
2 messages
Date: Mon, 10 Dec 2001 08:56:28 -0500
From: "Janice White" <janice.white@fct-cf.gc.ca>
Hi all,
I shuddered when I read this subject line. I have
spent a year going
back and forth with the Customer service people of
this particular
magazine over a payment we made on our MasterCard
for a years
subscription. The issues stopped coming despite
this payment and no one
could tell me why. I emailed, I called, and I faxed
for 8 months trying
to obtain the back issues we paid for, but didn't
receive. They argued
with me that our claim wasn't done within a set
amount of time. I
argued back, that that was not true and provided
faxed documentation
dating back a minimum of 8 months. I had emails
from 1 person in
particular that basically said we were not being
truthful in our claims.
After so many follow ups, I told the Customer rep. I
was dealing with,
that I was on the verge of canceling their magazine
from our collection
completely. I finally got word back that they would
bill us for a
renewal in order to start the subscription back up.
I paid for the
renewal in order to at least get the subscription
restarted. I will
keep an eye on this new problem, about the no. of
issues a payment would
cover.
(cut for brevity)
