-------- Original Message --------
     Subject: library logos
        Date: Wed, 12 Dec 2001 15:37:37 +0200
        From: Fatme Charafeddine <fc01@AUB.EDU.LB>
Organization: AUB Library

      A non Serials question that I would appreciate your help
     with: Does the library logo and the library book plate have
     the same design,or can a library use separate design for each
     purpose? Thanks for ant assistance in this Fatme

          ----- Original Message -----
          From: Stephen Clark
          To: SERIALST@LIST.UVM.EDU
          Sent: Tuesday, December 11, 2001 5:09 PM
          Subject: Re: Harvard Business Review subscription --
          Joe Edelen
           -------- Original Message --------
          Subject: Re: Harvard Business Review subscription --
          Janice White & JUNE
          2001 ISSUE NEEDED
          Date: Mon, 10 Dec 2001 16:24:16 -0600
          From: "Edelen, Joe" <jedelen@USD.EDU>

          I believe that many companies, perhaps HBR
          themselves, are very
          interested
          in customer feedback and I think this is a good
          issue that people may
          wish
          to express their displeasure with (see 1st posting
          in this thread at the
          bottom of this email).  It seems quit unreasonable
          that they would do
          that
          for a subscription that was already paid.

          Also, we are in need of the June 2001 issue since it
          is OP and we never
          received it.  Anyone who could help us out would be
          greatly appreciated.
          Have been unable to secure it anywhere so far.

          Thanks
          Joe Edelen
          University of South Dakota

          -------- Original Message --------
          Subject: Re: Harvard Business Review subscription --
          Jeanette
          Skwor-Reply
          Date: Mon, 10 Dec 2001 11:30:51 -0500
          From: "Janice White" <janice.white@fct-cf.gc.ca>

          FYI

          I had suspected that myself, but the email address
          seems to contradict
          that thought.  I just received an email back from
          the person I was
          dealing with at HBR with regards to missing 2001
          issues and she is
          looking into the back orders from Swets Blackwells.
          I have a feeling
          this will go around in circles like my last request,
          though they say
          they will respond ASAP.

          In the interim, I want to thank someone on this
          listserv who has
          generously offered to send me 3 of my missing issues
          that I had yet to
          receive from Harvard Business Review.  Marilee H.
          Rouillard Periodicals
          Supervisor, Mason Library Keene State College has
          generously offered to
          send us some of the issues, that she happened to
          have duplicates of.
          Her offer has been accepted and we are very happy to
          have encountered
          such a wonderful person at this time of year :)

          Thanks Marilee!
          Janice

          -------- Original Message --------
          Subject: Re: Harvard Business Review subscription --
          Janice White
          Date: Mon, 10 Dec 2001 09:24:00 -0600
          From: "Skwor, Jeanette" <skworj@UWGB.EDU>

          ***Update that will probably surprise no one:  The
          person/entity I am
          dealing with (and I suspect Janice White was dealing
          with) is not
          actually
          Harvard Business Review, but neodata -
          the fulfillment house.

          ***And may our days be merry & bright . . .

          Jeanette L. Skwor
          Serials Dept., Cofrin Library
          University of Wisconsin - Green Bay
          2420 Nicolet Drive
          Green Bay, WI  54311-7001

          -------- Original Message --------
          Subject: Re: Harvard Business Review subscription --
          2 messages
          Date: Mon, 10 Dec 2001 08:56:28 -0500
          From: "Janice White" <janice.white@fct-cf.gc.ca>

          Hi all,
          I shuddered when I read this subject line.  I have
          spent a year going
          back and forth with the Customer service people of
          this particular
          magazine over a payment we made on our MasterCard
          for a years
          subscription.  The issues stopped coming despite
          this payment and no one
          could tell me why.  I emailed, I called, and I faxed
          for 8 months trying
          to obtain the back issues we paid for, but didn't
          receive.  They argued
          with me that our claim wasn't done within a set
          amount of time.  I
          argued back, that that was not true and provided
          faxed documentation
          dating back a minimum of 8 months.  I had emails
          from 1 person in
          particular that basically said we were not being
          truthful in our claims.

          After so many follow ups, I told the Customer rep. I
          was dealing with,
          that I was on the verge of canceling their magazine
          from our collection
          completely.  I finally got word back that they would
          bill us for a
          renewal in order to start the subscription back up.
          I paid for the
          renewal in order to at least get the subscription
          restarted.  I will
          keep an eye on this new problem, about the no. of
          issues a payment would
          cover.

          (cut for brevity)