-------- Original Message --------
Subject: Re: Harvard Business Review subscription -- Joe Edelen
Date: Wed, 12 Dec 2001 07:42:31 -0500
From: Janice White <janice.white@fct-cf.gc.ca>
It was customer service from HBR itself that I dealt with and my
feedback was far from positive. I will also be looking for 2001 issues,
since my contact at HBR is going to Swets/Blackwell for the missing
issues. If the June 2001 issue is out of print, I would assume they
couldn't get it for me either. I am surprised that a recent issue is
out of print though, since they did send me the 2000 issues after I
complained long enough.
I would dearly love to cancel this title from our collection, but some
of our Judges do read it on occasion. It has cost us far more than the
subscription cost to keep this title active and I frankly don't see that
its worth it.
-------- Original Message --------
Subject: Re: Harvard Business Review subscription -- Janice White & JUNE
2001 ISSUE NEEDED
Date: Mon, 10 Dec 2001 16:24:16 -0600
From: "Edelen, Joe" <jedelen@USD.EDU>
I believe that many companies, perhaps HBR themselves, are very
interested in customer feedback and I think this is a good issue that
people may
wish to express their displeasure with (see 1st posting in this thread
at the
bottom of this email). It seems quit unreasonable that they would do
that for a subscription that was already paid.
Also, we are in need of the June 2001 issue since it is OP and we never
received it. Anyone who could help us out would be greatly appreciated.
Have been unable to secure it anywhere so far.
Thanks
Joe Edelen
University of South Dakota
-------- Original Message --------
Subject: Re: Harvard Business Review subscription -- Jeanette
Skwor-Reply
Date: Mon, 10 Dec 2001 11:30:51 -0500
From: "Janice White" <janice.white@fct-cf.gc.ca>
FYI
I had suspected that myself, but the email address seems to contradict
that thought. I just received an email back from the person I was
dealing with at HBR with regards to missing 2001 issues and she is
looking into the back orders from Swets Blackwells. I have a feeling
this will go around in circles like my last request, though they say
they will respond ASAP.
In the interim, I want to thank someone on this listserv who has
generously offered to send me 3 of my missing issues that I had yet to
receive from Harvard Business Review. Marilee H. Rouillard Periodicals
Supervisor, Mason Library Keene State College has generously offered to
send us some of the issues, that she happened to have duplicates of.
Her offer has been accepted and we are very happy to have encountered
such a wonderful person at this time of year :)
Thanks Marilee!
Janice
-------- Original Message --------
Subject: Re: Harvard Business Review subscription -- Janice White
Date: Mon, 10 Dec 2001 09:24:00 -0600
From: "Skwor, Jeanette" <skworj@UWGB.EDU>
***Update that will probably surprise no one: The person/entity I am
dealing with (and I suspect Janice White was dealing with) is not
actually
Harvard Business Review, but neodata -
the fulfillment house.
***And may our days be merry & bright . . .
Jeanette L. Skwor
Serials Dept., Cofrin Library
University of Wisconsin - Green Bay
2420 Nicolet Drive
Green Bay, WI 54311-7001
-------- Original Message --------
Subject: Re: Harvard Business Review subscription -- 2 messages
Date: Mon, 10 Dec 2001 08:56:28 -0500
From: "Janice White" <janice.white@fct-cf.gc.ca>
Hi all,
I shuddered when I read this subject line. I have spent a year going
back and forth with the Customer service people of this particular
magazine over a payment we made on our MasterCard for a years
subscription. The issues stopped coming despite this payment and no one
could tell me why. I emailed, I called, and I faxed for 8 months trying
to obtain the back issues we paid for, but didn't receive. They argued
with me that our claim wasn't done within a set amount of time. I
argued back, that that was not true and provided faxed documentation
dating back a minimum of 8 months. I had emails from 1 person in
particular that basically said we were not being truthful in our claims.
After so many follow ups, I told the Customer rep. I was dealing with,
that I was on the verge of canceling their magazine from our collection
completely. I finally got word back that they would bill us for a
renewal in order to start the subscription back up. I paid for the
renewal in order to at least get the subscription restarted. I will
keep an eye on this new problem, about the no. of issues a payment would
cover.
(cut for brevity)
