-------- Original Message --------
Subject: Re: Harvard Business Review subscription -- Jeanette Skwor
Date: Fri, 7 Dec 2001 15:26:06 -0500
From: Barbara Eastland - Library <eastland@HAL.MUHLBERG.EDU>

Our situation was quite similar: we did not get all the issues for the
year because we had not paid for them all.  Our vendor apprised me of the
situation and we just told them to go ahead and pay, knowing full well
that we'd have no issues if we didn't cough up the extra money.

As a corollary, do you suppose that if the publisher *reduces* the number
of issues per year that they'd offer us subscribers a rebate??  Somehow I
think not.  We are at their mercy.

Regards,
Barb

Barbara B. Eastland              VOICE: 484-664-3561
Serials Manager                    FAX: 484-664-3511
Trexler Library                         eastland@hal.muhlberg.edu
Muhlenberg College
2400 Chew St.
Allentown  PA  18104

> -------- Original Message --------
> Subject: Harvard Business Review subscription
> Date: Fri, 7 Dec 2001 11:41:57 -0600
> From: "Skwor, Jeanette" <skworj@UWGB.EDU>
>
>
> I just finished talking to the Customer Service Dept. at Harvard
> Business
> Review because our 2001 subscription ended with the Sept issue, and we
> had
> paid our vendor, and our vendor paid them, for Jan - Dec.
>
> I am told that, at the time they were paid (Oct. 2000), HBR was
> publishing
> 10 issues per year, and therefore that's what we paid for.  The fact
> that
> they have since gone to 12 issues simply means that we do not get the
> other
> issues.    He went on to say, we have paid for 12 issues for 2002.  I
> asked,
> hypothetically, if they went to 15 issues per year, we would only get
> 12,
> then.  "Yes."
>
> I would add, the subscription rate as advertised in the magazine is "per
> year".
>
> We had a fairly lengthy conversation, and I was, if I say so myself,
> quite
> assertive.  To no avail.
> I have called my vendor rep, and I'm sure she will do battle with them
> also,
> but am curious to hear what experiences/thoughts others are having with
> this.
>
> I am also copying Harvard Business Review at the email address listed in
> back of their magazine.
>
>
> Jeanette L. Skwor
> Serials Dept.
> Cofrin Library
> University of Wisconsin - Green Bay
> Green Bay, WI 54311-7001
> (920) 465-2670
>