-------- Original Message --------
Subject: Re: Harvard Business Review subscription -- Jeanette Skwor
Date: Fri, 7 Dec 2001 15:17:59 -0500
From: "Burke, Jane" <jane_burke@GROTON.PFIZER.COM>

We have had many problems with the Harvard Business Review.  I happened
across this particular problem when researching non-receipt of issues
for an
individual here.  You are correct, the publisher was not cooperative.  I
agree, that if they decide to change number of issues mid-stream, they
should absorb the cost.  What they chose to do was apply our renewal
payment
so that now instead of a calendar year subscription, we expire two
months
earlier.

~*~*~*~*~*~*~*~*
Jane D. Burke
Serials Librarian
Groton Laboratories
Pfizer Inc
PGRD Library
MS 8118-05
Eastern Point Road
Groton  CT  06340

(860) 441-0683  (voice)
(860) 441-8519  (fax)
jane_burke@groton.pfizer.com

-------- Original Message --------
Subject: Harvard Business Review subscription
Date: Fri, 7 Dec 2001 11:41:57 -0600
From: "Skwor, Jeanette" <skworj@UWGB.EDU>

I just finished talking to the Customer Service Dept. at Harvard Business
Review because our 2001 subscription ended with the Sept issue, and we had
paid our vendor, and our vendor paid them, for Jan - Dec.

I am told that, at the time they were paid (Oct. 2000), HBR was publishing
10 issues per year, and therefore that's what we paid for.  The fact that
they have since gone to 12 issues simply means that we do not get the
other issues.  He went on to say, we have paid for 12 issues for 2002.  I
asked, hypothetically, if they went to 15 issues per year, we would only
get 12, then.  "Yes."

I would add, the subscription rate as advertised in the magazine is "per
year".

We had a fairly lengthy conversation, and I was, if I say so myself, quite
assertive.  To no avail. I have called my vendor rep, and I'm sure she
will do battle with them also, but am curious to hear what
experiences/thoughts others are having with this.

I am also copying Harvard Business Review at the email address listed in
back of their magazine.

Jeanette L. Skwor
Serials Dept.
Cofrin Library
University of Wisconsin - Green Bay
Green Bay, WI 54311-7001
(920) 465-2670