Date: Tue, 18 Dec 2001 15:11:17 -0500
From: Barb Eastland <eastland@HAL.MUHLBERG.EDU>
Subject: Re: HBR -- Janice White

I just received a renewal form from HBR (actually from Neodata) that states
in large letters in the lower right hand corner:

"Unconditional Guarantee:  If you are ever dissatisfied with Harvard Business
Review for *any* reason, we'll send you a prompt refund, no questions asked."

Interesting, is it not?  Perhaps if we ALL asked for our money back HRB would
pay attention to what we've been saying.  Too bad this is not feasible.

Go get 'em, Janice!  you speak on behalf of many serials people.

Barb

> -------- Original Message --------
> Subject: Re: HBR -- Linda Fairbanks
> Date: Tue, 18 Dec 2001 12:03:52 -0500
> From: Janice White <janice.white@fct-cf.gc.ca>
>
> Well, I tracked down someone in corporate services at HBSP (Harvard
> Business School Publishing) and sent them an email about the issues we
> had discussed in this thread.  I directed them to the archive here and
> suggested they might want to read the concerns that are being voiced.  I
> would post my email, but it is very long and didn't want to overload the
> emails here.  I am going in search of someone else to send it to as
> well, so I will keep everyone posted on the ongoing saga of the HBR.
>
> Thanks to all for the words of encouragement, feedback and suggestions.
>
> Janice White
> Acquisitions Assistant
> Federal Court of Canada Library
> 90 Elgin St.
> Ottawa  ON
> K1A 0H9
> CANADA
> Phone:  613-996-5009
> Fax:  613-943-5303
> Email:  Janice.White@fct-cf.gc.ca
>
--
Barbara B. Eastland              VOICE: 484-664-3561
Serials Manager                    FAX: 484-664-3511
Trexler Library                         eastland@hal.muhlberg.edu
Muhlenberg College
2400 Chew St.
Allentown  PA  18104