-------- Original Message --------
Subject: Re: HBR -- Linda Fairbanks
Date: Tue, 18 Dec 2001 12:03:52 -0500
From: Janice White <janice.white@fct-cf.gc.ca>

Well, I tracked down someone in corporate services at HBSP (Harvard
Business School Publishing) and sent them an email about the issues we
had discussed in this thread.  I directed them to the archive here and
suggested they might want to read the concerns that are being voiced.  I
would post my email, but it is very long and didn't want to overload the
emails here.  I am going in search of someone else to send it to as
well, so I will keep everyone posted on the ongoing saga of the HBR.

Thanks to all for the words of encouragement, feedback and suggestions.

Janice White
Acquisitions Assistant
Federal Court of Canada Library
90 Elgin St.
Ottawa  ON
K1A 0H9
CANADA
Phone:  613-996-5009
Fax:  613-943-5303
Email:  Janice.White@fct-cf.gc.ca

-------- Original Message --------
Subject: Re: HBR -- Janice White
Date: Tue, 18 Dec 2001 09:52:41 -0600
From: Linda Fairbanks <lfairban@TRITON.CC.IL.US>

>The person you emailed is the person I have been dealing with since this
>whole mess started for me 10 months ago.

Try contacting her boss. Then do some research and contact the head of the
company. That person is often so startled at hearing about the day to day
operations of the company that they actually snarl to a subordinate to
"fix it". and things get fixed. Sometime the underling who is on the spot
to "help" doesn't actually have the power to do so. Sometimes it's just a
question of enjoying a little petty tyranny. Either way, complaining to
the top often helps.

Good luck!

Linda C. Fairbanks
Director of Technical Services
Triton College Library, R-214B
2000 Fifth Avenue
River Grove, IL 60171
Office: (708) 456-0300 x3424
e-mail: <lfairban@triton.cc.il.us>
http://www.triton.cc.il.us