-------- Original Message --------
Subject: Re: HBR -- Janice White
Date: Tue, 18 Dec 2001 09:52:41 -0600
From: Linda Fairbanks <lfairban@TRITON.CC.IL.US>

>The person you emailed is the person I have been dealing with since this
>whole mess started for me 10 months ago.

Try contacting her boss. Then do some research and contact the head of the
company. That person is often so startled at hearing about the day to day
operations of the company that they actually snarl to a subordinate to
"fix it". and things get fixed. Sometime the underling who is on the spot
to "help" doesn't actually have the power to do so. Sometimes it's just a
question of enjoying a little petty tyranny. Either way, complaining to
the top often helps.

Good luck!

Linda C. Fairbanks
Director of Technical Services
Triton College Library, R-214B
2000 Fifth Avenue
River Grove, IL 60171
Office: (708) 456-0300 x3424
e-mail: <lfairban@triton.cc.il.us>
http://www.triton.cc.il.us